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Manager, Program Compliance

4 months ago

Waterloo, Canada Angi Full time

Angi® is transforming the home services industry, creating an environment for homeowners, service professionals and employees to feel right at "home." For most home maintenance needs, our platform makes it easier than ever to find a qualified service professional for indoor and outdoor jobs, home renovations (or anything in between). We are on a mission to become the home for everything home by helping small businesses thrive and providing solutions to financing and booking home jobs with just a few clicks.

Over the last 25 years we have opened our doors to a network of over 200K service professionals and helped over 150 million homeowners love where they live. We believe home is the most important place on earth and are embarking on a journey to redefine how people care for their homes. Angi is an amazing place to build your dream career, join us—we cannot wait to welcome you home

**About the team**:
As a core component of Angi's marketing channel portfolio, the Consumer Outbound team powers our personalized approach to helping homeowners get their jobs done well. Through a global network of voice and non-voice contact centers, we provide concierge services to homeowners as they tackle top-of-mind projects and think proactively about how to care for their home. As a telemarketing function, regulatory compliance is crucial to customer satisfaction and business performance. In this role, you will take a leadership role in managing this for the business and defining our forward-looking compliance strategy.

**What you'll do**:

- Pave the way by establishing our first, dedicated compliance function focused on our telemarketing activities
- Develop and maintain internal policies that drive adherence to consumer rights laws and regulations, including TCPA, state-specific, and other requirements
- Establish reporting and ongoing monitoring to ensure proper strategic execution
- Continuously assess the efficiency of policies and processes, ensuring the issues are surfaced and addressed in a timely manner
- Collaborate with our technology teams to implement controls in our product that enhance or drive efficiencies in our compliance processes
- Champion our compliance culture, bringing visibility to the value compliance delivers to our customers and the business overall

**Who you are**:

- 5+ years in a telemarketing/TCPA compliance oversight role
- Bachelor's degree in a field such as Law, Business Management, Finance, etc.
- Subject matter expert in consumer rights laws and regulations, including TCPA; familiarity with CAN-SPAM is a plus
- Excellent verbal and written communicator
- Analytical and attentive to detail
- Able to synthesize complex technical and regulatory information into digestible presentations
- Able manage multiple projects simultaneously and willingness to quickly pivot into new tasks as needed

**We value diversity**

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

**Compensation & Benefits**:

- The salary band for this position ranges from $100,000 - $120,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
- This position will be eligible for a competitive year end performance bonus & equity package
- Full medical, dental, vision package to fit your needs
- Flexible vacation policy; work hard and take time when you need it
- Pet discount plans & retirement plan with company match (401K)
- The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

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