Supervisor, Technical Support
7 months ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience: 5 years or more
- Computer science
- or equivalent experience
**Work setting**:
- Consulting firm
- Private sector
**Tasks**:
- Respond to users experiencing difficulties with computer
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Manage incidents
- Develop and maintain computer databases
**Computer and technology knowledge**:
- Linux
- Python
- JavaScript
- Computer programming
**Area of work experience**:
- Quality assurance or control
**Work conditions and physical capabilities**:
- Sitting
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Initiative
- Organized
- Team player
**Screening questions**:
- Are you available for the advertised start date?
- Do you have previous experience in this field of employment?
**Workplace information**:
- Remote work available
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 37.5 hours per week
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