Operations Supervisor

2 weeks ago


Etobicoke, Canada AC Logistics Canada Full time

In this role, you will be responsible for the day-to-day activities of the operation within AC Logistics, while ensuring that customer service levels meet or exceed standards. You will continually look for ways to improve the profitability and overall service levels on the account and manage direct reports in this position.

**Key Responsibilities**
Ensure inbound/ outbound schedules are kept current.
Maintain accurate trailer movement records
Recommend staffing needs for the department & ensure adequate training of staff
Ensure staff is on time, and tasks at hand are being completed.
Handle all customer escalations.
Maintain office organization and cleanliness.
Ensure adherence to procedural and policy requirements.
Ensure exceptional customer service is achieved by exceeding “service targets” and objectives.
Daily tasks include but are not limited to:
Reviewing customer daily recap/ Customer reports & reviewing inbound pick up schedule and dispatch local calls
Supervise and assist direct reports when needed.
Ensure all equipment is returned or in designated areas and that company standards are maintained and communicated.
Ensure all checklists are complete and submitted daily.
Excellent customer service skills and telephone manner
Able to determine root causes and corrective action.
Proactive and quick follow-up
Provide back up for other various team functions including dispatching, customer service, invoicing, auditing, warehouse, etc.
Weekly Touch point meeting with staff and driver groups

**Qualifications**
Previous work experience (1-3 years) similar to the above, with proven results
Excellent communication and time management skills
Strong computer skills (outlook, excel)
Ability to work in fast paced environment
Ability to work well in a team environment
Ability to safety lift 50lbs, participate in sort when required

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday



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