![Highland Shores Children's Aid](https://media.trabajo.org/img/noimg.jpg)
Information Services Support Technician
7 days ago
**Position description**:
Reporting to the Supervisor, Information Services (IS), the IS Support Technician is responsible for providing professional support to all the agency’s users and acts as a help desk resource person utilizing a pro-active, customer service approach.
**Required Qualifications, Knowledge, Education and Skills**:
- Minimum three-year accredited community college diploma, specializing in Computer Studies or equivalent, or two-year accredited community college diploma in Computer Studies plus A+ certification.
- Minimum one years’ technical support experience
- Excellent knowledge of Microsoft Operating System such as Windows 7 (preferably MCP) and Microsoft Office
- ITIL practices with a preference for ITIL Foundation certification
- Proven experience with SharePoint website design considered an asset.
- Excellent knowledge of computer hardware and software
- Proven problem solving and troubleshooting skills.
- Effective written and communication skills
- Ability to work professionally in a team environment.
- Demonstrated organizational skills that result in achievement of targets and effective management of workload.
The Employer reserves the right to waive the required qualifications in the event of other exceptional qualifications or experience.
Please submit directly to Highland Shores Children's Aid
**Job Types**: Full-time, Permanent
Pay: $56,304.00-$70,390.00 per year
**Benefits**:
- Employee assistance program
Schedule:
- 8 hour shift
Work Location: In person
Application deadline: 2024-05-13
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