Learning & Development - Moments Matter Supervisor

5 months ago

London, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

What Opportunity Awaits?

As we continue to grow progressively, Libro is on a mission to find a passionately accountable full-time Learning & Development Supervisor - Sales and Service.

The Learning & Development (L&D) Supervisor, working closely with the Learning & Development Manager, supports the overall sales and service business strategy through employees and execution of the Learning & Development program.

The L&D Supervisor provides front-line support to the sales and service training team and L&D team through people leadership, regular coaching, project leadership and coordination of team responsibilities. As the champion for sales and service learning & development, this position is responsible for leading, designing, development, implementing and improving the sales and service training program for Libro Credit Union.

The Epic Human we are looking for will;
Lead, coach, assist and motivate the sales and service L&D Team; provide leadership and support to team activities including learning design, development and facilitation, projects and continuous process improvement.
Onboard and provide ongoing training, coaching and development of direct reports.
Collaborate with L&D Manager, L&D team, Credit Union stakeholders and external partners to develop and enhance the sales and service training program for all staff, in alignment with business goals and strategy.
Work with L&D Manager to determine process and metrics to track and communicate.
Provide assessment, analysis, advisement and impact of sales and service training programs & initiatives.
Oversee the planning and development of eLearning solutions, learning assets and resources, and strengthens instructional design and development competencies within the team.
Help people leaders solve specific training problems; one-to-one or in groups.
Develop programs/resources to evolve the facilitation skills of Subject Matter Experts (SMEs) and grow a sustainable team of support within all stakeholder groups.
Demonstrate commitment to innovation and continuous improvement.
Represent sales and service training and the L&D team at various internal conference calls/meetings.
Create and foster an environment that encourages personal responsibility and provides staff appropriate autonomy to make decisions and resolve problems.

Could this be you? Are you ready to Be Libro ?

Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness?
Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?
Do you have a post-secondary degree or diploma with a focus in Adult Education, HR or Business with a certification in Adult Learning?
Do you have 5-7 years in a Learning & Development position, with relevant responsibilities or equivalent experience?
Advanced knowledge of sales and service training?

**How we bring Joyful in our work**:
Competitive salaries and employee pension plans
Comprehensive benefit package, with all premiums paid for by Libro
Generous vacation time
Employee wellness programs
Staff accounts and staff rates on products and services
Staff appreciation programs and awards
Career development opportunities including tuition assistance
Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontario - we want to hear from you

With a purpose beyond profit, Libro Credit Union is proud to be a Certified B Corporation, joining leaders of a global movement of people using business as a force for good. Serving families, farms, and enterprises in southwestern Ontario, Libro offers an inclusive, forward thinking approach to banking - all centered on growing prosperity. Libro pursues its purpose through four key pillars - employment, financial resilience, local food accessibility, and housing.

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