IT Support Helpdesk

**Essential Duties and Responsibilities**:
**Information Technology**
- The primary responsibilities are user support and customer service. Being present and available to clients requiring technical assistance
- Learn fundamental operations of commonly used software, hardware, and other equipment
- Become familiar with helpdesk policies and services
- Become familiar with the Systems, Network, Core Applications, and each team in the IT Department
- Maintain server room equipment and environment
- Manage assets using asset management software
- Conduct quarterly asset counts with IT and Finance teams to ensure corporate compliance
- IP Mask: Configurations of IP submass of A, B, and C classifications
- Manage purchasing of consumables needed for the office
- Data Classification: Handling restricted information with the appropriate personnel without
- compromising the confidentiality
- Other duties as assigned by the Senior Network Manager

**Requirements**:
**Education**:
College Diploma minimum
Relevant IT certifications are an asset

**Knowledge**:

- Excellent oral and written communication skills; ability to provide technical support in person and over the phone
- Interpersonal skills and ability to work with others; professional demeanor, friendly presence, and helpful attitude
- Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it; Ability to think around problems and come up with creative solutions is helpful.
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
- Ability to work with or without direct supervision.
- Some experience with the physical installation of servers and network equipment would be an asset

**Experience**:
3+ Years of related experience preferred

**Experience with the following is an asset**:

- Windows 10/11, and Linux (Centos/Ubuntu)
- Virtualization software: VMware Deployment, Setup, Troubleshooting, Management, VMware
- Clustering, Shared Storage and Vcenter (ESXi6.7 to 7.x) and VSphere (6.7 to 7.x)
- Active Directory (experience with migration to new forest would be a benefit)
- WSUS update management.
- Articulate knowledge articles and SOPs (multilevel training documents for users and technicians)
- Physical Installation and Decommissioning of Network, Server, and Desktop components
- Web Filtering Technology (SSL Decryption)
- VOIP Phone system ( VOIP Systems / Cisco )
- Remote Support for remote offices and employees
- Video conference setup and support (Crestron / Polycom / Cisco)
- Work with HR for employee status information
- IP management & Network Access Control
- Batch and Powershell scripting
- MS Sharepoint
- Active Directory Domain Federation (ADFS)
- Monitoring system and users. User account management
- Asset Management using an internal system
- Strong understanding of Internet Protocol, including subnetting, port management
- PC Image creation/deployment (SCCM)
- Understanding of network routing between intranet and external networks segregated by network firewalls and security devices
- Support and Management of Propriety Systems, Applications and Equipment
- Support and Management of Mobile Devices

Pay: $22.00-$25.00 per hour

Flexible language requirement:

- French not required

**Experience**:

- IT support: 1 year (required)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person