Assistant Parts Manager

2 weeks ago


Abbotsford, Canada Abbotsford Chrysler Full time

**An exciting opportunity to join one of Canada’s Best Managed Companies**

Abbotsford Chrysler, a part of Trotman Auto Group is looking for an Assistant Parts Manager. If you’re passionate about cars and are looking to join a fun, close-knit team, this is the role for you

**About the Role**:
Reporting to the Fixed Operations Manager, the Assistant Parts Manager is responsible for supporting the operations management within the Parts Department to maximize profitability, and customer satisfaction.

**Schedule**: Full-Time

**Remuneration**: $90,000 - $130,000 per year

**Who You Are**:

- Minimum of 3+ years of recent experience as a Parts Advisor role within an OEM Dealership
- Experience participating in annual inventory counts
- Successful experience generating an increase in Parts Sales with a "think outside the box" attitude
- Strong organizational skills with the ability to multitask
- Strong communication skills
- Ability to effectively respond to and meet the needs of a diverse client base
- Ability to work efficiently and effectively under pressure with simultaneous deadlines

**What Your Day Will Look Like**:

- Assist in creating and meeting sales goals and objectives for the department, which includes a marketing plan to promote new and repeat business
- Provide support in training and real-time coaching to Parts Advisors and Parts support staff on administering policies, procedures and sales strategies
- Ensure Parts Advisors are kept up to date on manufacturer campaigns, bulletins and outstanding recalls
- Ensure Parts Advisors maintain their manufacturer training guidelines
- Join the Fixed Operations Manager in routine departmental meetings to increase training and development
- Remain abreast on departmental sales metrics and provide communication, training and development to attain target metrics
- Keep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives
- Maintain and control parts inventory and perform periodic parts inventory audits
- Perform annual inventory count.
- Perform parts returns of aged inventory
- Maintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policy
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Prepare detailed and accurate estimates on the cost of parts
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
- Demonstrate behaviors consistent with Trotman Auto Group’s Core Values in all interactions with clients, colleagues and vendors

**About Us**:
Be part of an amazing team that lives their values out loud each day

Trotman Auto Group is an industry-leading, diversified dealer group representing fourteen major OEM brands through twelve dealerships located across British Columbia. We have been recognized as one of Canada’s Best Managed Companies 7 years running for overall business performance, innovation, and sustained growth. Our vibrant culture is the fabric of our world-class team of automotive professionals.

INDHIGH


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