Bilingual Strategic Implementation Consultant

3 weeks ago

Toronto, Canada Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We are seeking an experienced and highly skilled Strategic Implementation Consultant to join our dynamic team. As the** Strategic Implementation Consultant,** you will play a pivotal role in the successful implementation of Lightspeed Restaurant (K-Series) POS system for our highest value clients while fostering strong client relationships. This role requires advanced expertise in POS technology and a proven track record of successful implementations. You will collaborate closely with internal teams and high-value clients to ensure the successful deployment of our solutions, providing a white-glove, high-touch human experience.

**What you'll be responsible for**:

- **POS Solution Implementation**:

- Lead the end-to-end implementation of POS solutions for our highest-value customers, ensuring a personalized approach.
- Ensure the configuration and customization of POS systems meet the unique requirements of each high-value client.
- Develop and maintain strong client relationships, understanding their unique needs and goals.
- **Project Management**:

- Develop and execute comprehensive project plans for POS implementations, incorporating white-glove service principles.
- Coordinate with internal teams, including Sales, Underwriting, Billing, and Support, to ensure alignment and successful execution of implementation projects.
- Provide white-glove service by anticipating client needs, addressing concerns proactively, and ensuring a seamless experience.
- **Client Communication and Relationship Management**:

- Serve as the dedicated point of contact for our highest value clients during the implementation phase, fostering a high human touch experience.
- Conduct regular check-ins, building rapport and ensuring customer satisfaction.
- **Technical Expertise**:

- Collaborate with technical teams to address client-specific configurations, customizations, and integrations.
- Troubleshoot technical issues and provide solutions in a timely manner.
- **Installation of Hardware**:

- Provide technical support and guidance to clients during the hardware installation process.
- **Training and Documentation**:

- Conduct comprehensive, personalized training sessions for clients, tailoring the approach for their unique needs.
- Develop and maintain detailed documentation for clients and internal teams.
- Seek continuous improvement by gathering client feedback and adapting implementation processes accordingly.
- **Quality Assurance**:

- Ensure the quality and accuracy of POS system implementations.
- Conduct thorough testing and validation to guarantee the functionality and reliability of the implemented solutions.
- **Project Documentation**:

- Create and maintain detailed project documentation, including project plans, status reports, and post-implementation reviews.

**What you'll be bringing to the team**:

- Proven experience as an Implementation Consultant, preferably in the POS technology industry, with a focus on high value clients.
- Advanced knowledge of POS technology and solutions
- Proven project management skills with the ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with a strong emphasis on building relationships.
- Strong written and oral communication in both French and English

Even better if you have, but not necessary:

- Self starter that seeks to identify and improve processes
- Experience with high GTV clients in the hospitality industry

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**:
Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
- Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
- Development of very high traffic products, used at the global scale
- Opportunities to learn and expand your skill set
- Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed equity scheme (we are all owners)
- Flexible paid time off policy
- Health Insurance
- Health and wellness benefit of $500 per year
- Paid leave and assistance for new parents
- Online Mental Health Resources

LI-DS1

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Light

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