Customer Service Representative
4 weeks ago
**Principal Responsibilities**:
- Research, identify and resolve customer inquiries using applicable software
- Identify and escalate issues according to established policy
- Provide product and service information to customers
- Research required information using available resources
- Route inquiries to the appropriate resources
- Recognize, document, and alert the management team of trends in customer inquiries
- Follow up customer inquiries where necessary
- Draft and send coverage letters to members
- other duties as assigned
**Knowledge, skills and experience**:
- High school diploma or equivalent with other vocational or professional certification
- Proficient in MS Office
- 1-3 years of experience in a customer service environment and/or related field (Data entry, health related field)
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior written communication skills
- Ability to handle stressful situations appropriately
**Salary**: From $30,225.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Overtime pay
Work Location: Hybrid remote in SUDBURY, ON
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