Lead Receptionist/concierge

7 months ago

Toronto, Canada Padra Medical Clinic Full time

**About Padra**:
Padra is the international leader in Hair Transplants and Medical Aesthetics and is making waves with its unparalleled commitment to customer success and satisfaction. As we embark on our journey to establish our first North American flagship location in Toronto, we're seeking a Lead Client Care Concierge to join our team and lead the charge in elevating Padra's presence in the Canadian market.

**Our Mission**:
At Padra, our mission is to redefine and elevate the standards of medical aesthetic care through cutting-edge technology, state-of-the-art techniques, and a team of highly trained and vetted medical professionals. Committed to being the first choice for clients seeking transformative hair transplant and injectables experiences, we blend innovation with a customer-centric vision to empower individuals with confidence and natural beauty. We strive to create a sanctuary of excellence, where our commitment to client satisfaction and a progressive, inclusive, and equitable environment for both clients and employees sets us apart in the North American market.

**Position Summary**:
As the Lead Client Care Concierge you will be the first point of contact that clients make when they arrive to Padra Clinic. In addition, you will be responsible for managing all front desk operations.

In this role, you will also be leading the team of Client Care Agents that will be focused on providing sales and client care support. Previous experience in sales and customer service is needed.

**Primary Responsibilities**:
**Client Care**:

- Providing support to Client Care Agents with sales and client matters.
- Developing and implementing procedures for Client Care Agents to follow.
- Training new hire on client care processes and procedures.
- Ensuring that Client Care Agents are meeting their targets.

**Reception**:

- Welcoming clients/visitors by greeting them, in person or on the telephone, answering or referring inquiries.
- Scheduling appointment and conducting patient registration.
- Notifying patients about appointments and following up on outstanding referrals.
- Sharing information about available services, procedures and products to clients.
- Performing financial transactions such as debit, credit card, and cash.
- Maintaining cleanliness of reception area and waiting room.
- Ensuring client satisfaction and providing professional client support.
- Maintaining confidentiality in accordance with clinic policies.
- Other duties as required.

**Requirements**:

- Experience with customer service and sales.
- Previous experience with Microsoft Office programs (Word, Excel, Outlook, etc.).
- Ability to provide high level, empathic customer service.
- Superior telephone manners and strong interpersonal skills.
- Strong organizational and time management skills.
- Ability to handle confidential information.
- Willingness to learn and be adaptable.
- Ability to work within a team and independently.
- The above outlines the general nature of the work required of people recruited to these positions. This description is not an exhaustive list of the tasks and responsibilities required of these personnel._

Padra takes pride in being an equal-opportunity workplace dedicated to the recruitment and inclusion of a diverse workforce. Padra does not discriminate in hiring or terms and conditions of employment based on an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status, or marital status, among other protected categories as recognized by provincial or federal laws.

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