Analyst, HR Digital Solutions

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

At Sun Life, the HR Digital Solutions team is responsible for designing and deploying scalable technical solutions in Workday to better organize, understand, and proactively deploy our current and future workforce needs. This team is diverse in education, in experience and prides themselves on their passion, innovative mindset, and collaborative work culture, while using modern agile principles. Under the leadership of the Manager, HR Systems Management, you’ll have a safe space to experiment, take calculated risks, and build on your colleague’s strengths and expertise to achieve milestones.

As an Analyst, HR Digital Solutions, you are curious and empathetic to users and their experiences. You are creative with a natural ability to come up with alternative solutions to problems and find balance between the systems’ capabilities and user needs to implement the best solutions.

As Sun Life furthers our transformation to a Digital Enterprise, the Analyst, HR Digital Solutions will play an integral role in driving the future of work through delivering innovative services and creating awesome and seamless employee experiences. In this role, you will have the opportunity to learn in-demand skills, work with best-in-class technology and push the boundaries of what HR technology can do.

**What will you do?**
- Support system upgrades and manage communication plans to global stakeholders
- Ensure the accuracy, organization, and maintenance of tickets in our ticketing system (JIRA)
- Clearly define and refine requirements and ensure focus is on high value and high impact work
- Identify opportunities for system enhancements and propose innovative solutions to optimize the HR processes, drive automation, and improve user experience in the Talent Management and Talent Development spaces
- Maintain accurate system documentation, including process workflows, system configurations, and standard operating procedures, to ensure knowledge sharing and facilitate system maintenance and upgrades
- Strong time management skills and ability to balance urgent work and project work at the same time, and independently organizing work based on daily and long-term priorities while executing duties and ensuring deadlines are met or exceeded
- Develop a deep understanding and actively participate in the Workday Community platform by joining relevant groups, forums, and discussions to stay up to date on the latest enhancements and best practices
- Practical knowledge and understanding of Workday Reporting including dashboards and advanced reporting
- Practical knowledge of Workday Security including domain set up and role assignments

**What do you need to succeed?**
- Strong configuration knowledge and experience of Workday, specifically Talent Development and Talent Management modules along with practical knowledge to configure, customize, build scalable solutions, and facilitate system maintenance in these modules
- Experience supporting HR-related tasks, processes, and services; knowledge of standard development stages and agile practices is an asset
- Customer focused with strong communication skills and the ability to develop strong interpersonal relationships while working collaboratively with cross-functional teams and stakeholders
- Strong attention to detail to ensure data integrity and high-quality work; able to maintain discretion and confidentiality with sensitive information
- Curious and creative thinker with an innovative, growth mindset in approaching complex problems
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** as the position reports to a unilingual English-speaking manager outside Quebec

**What’s in it for you?**
- A comprehensive total rewards package including competitive salary and bonus structures; pension, stock, and savings programs; and flexible benefits plans to meet the needs of you and your family
- Being a member of one of the most dedicated and respected Workday technical teams working at the forefront of HR Technology
- We offer a ‘flexible’ work environment. This means employees will not be required to work from the office any minimum or maximum number of days. Instead, by using Client and business needs as a guide, employees will choose where they work at any given time based on the activities they need