Parts Journeyperson

3 weeks ago

Whitehorse, Canada Finning Canada Full time

Company:
Finning Canada

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
Join the Finning family Finning Canada is seeking a Parts Journeyperson to support our client site located at Victoria Gold Eagle Mountain. As the Parts Journeyperson, you are responsible for handling a variety of parts sales duties including telephone and walk in parts sales orders as well as all facets of the parts ordering system.

Our Incentives Include:

- This position supports our client site located at Victoria Gold Eagle Mountain on a 14 x 14 Continuous Day Shift rotation
- Continuous Shift Premium
- Starting wage of $43.65 / hr
- Isolation Allowance
- $250 / year Boot Allowance
- Comprehensive Benefits

We look forward to you joining our team

**Job Description**:

- Parts Coordination related to customer equipment maintenance and repair, in both the shop and field.
- Ensure accurate required by dates are entered into the software system.
- Consistency in communicating estimated delivery dates to the service operations team.
- Attend morning safety meetings and complete daily EJHA.
- Communicate shipping options and freight estimates to the Service Operations team.
- Follow up on requests from the service team and remain accountable until the transaction is complete.
- General housekeeping - A place for everything and everything in its place.
- Attend all Teams meetings, micro learnings, and trainings requested by the Regional Parts Manager.
- Delivery of parts to various locations as determined by the service supervisors and CSM.
- Participate in parts related special projects and assignments
- Participate in call quality and performance initiatives as required

Other functions may include but are not limited to:

- NEP sourcing of CAT and non-CAT parts
- Procurement of non-CAT parts
- Managing backordered parts

**Please note that any future shift changes that may occur will be made in accordance with the Terms & Conditions of the current Collective Agreement**

Qualifications:

- Journeyperson parts certification coupled with previous parts, warehouse, front counter, sales experience and Caterpillar product knowledge
- A high performance, positive attitude and the ability to build and maintain respectful working relationships
- Clearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environment
- Ability to deal with difficult situations and potentially unhappy customers
- Capable of working with mínimal supervision
- Computer literacy with applicable software knowledge along with shop parts experience
- Experience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assets

Note:

- WHMIS, TDG, and Fist Aid Certification will be required upon hire *

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