Customer Experience Representative

2 weeks ago

Hebbville, Canada Ultramar Full time

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, and Sparlings Propane.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title: Customer Experience Representative - Seasonal**

**Team and Location: Commercial - Bridgewater, NS**

**Position Summary**:
**Key Responsibilities**:

- Open and manage existing customer accounts by recording and maintaining account information
- Answers a high volume of customer calls and achieve Service Level of 85%
- Obtain and evaluate all relevant information to handle inquiries, orders, and complaints promptly and professionally
- Direct or escalate requests and unresolved issues to the designated resource
- Increase revenue through inside sales initiatives
- Perform customer verifications
- Perform credit verification using the Equifax credit tool
- Process credit card pre-authorizations and sales accurately
- Keep records of customer interactions and transactions through account comments
- Manage administration associated with customer accounts
- Communicate and coordinate with internal departments
- Other duties as assigned
- This position is eligible to participate in the hybrid work model (work from home options)

**Qualifications and Skills**:

- Great interpersonal skills (internal/external), with relentless customer focus
- Good communication and listening skills
- Knowledge of customer service principles and practices
- Good data entry / keyboard skills
- Knowledge of administration and clerical processes
- Attention to detail and accuracy
- Problem solving skills
- Multi-tasking/prioritizing skills
- Self-starter, with the ability to be flexible
- Stress tolerance
- Experience with training and onboarding at Parkland or previous (Training SME)

Please note:

  • Sales Representative

    1 week ago

    Hebbville, Canada South Shore Chevrolet Full time

    **South Shore Chevrolet is currently seeking a Sales Representative to join our team!** Here is your opportunity to put your sales career into drive. No experience? No problem - we will set you up for success with our training process! As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with...

  • Sales Representative

    4 days ago

    Hebbville, Canada Bridgewater VW Full time

    **Bridgewater VW is currently seeking a Sales Representative to join our team!** Here is your opportunity to put your sales career into drive. No experience? No problem - we will set you up for success with our training process! As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible...

  • Automotive Detailer/ Parts Clerk

    2 days ago

    Hebbville, Canada Bridgewater Volkswagen Full time

    Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Destination of Choice for Everything Auto” for employees and customers alike. **Bridgewater Volkswagen** is seeking a Detailer/Parts Clerk to join our team!** As an employee of Steele Auto Group, we always put you first. You can expect...

  • Automotive Detailer

    3 days ago

    Hebbville, Canada Bridgewater VW Full time

    **Bridgewater VW is currently seeking an Automotive Detailer to join our team!** As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to keep you and your...

  • Parts Advisor

    1 week ago

    Hebbville, Canada Bridgewater VW Full time

    **Bridgewater VW is seeking an Automotive Parts Advisor to join our team!** As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to keep you and your family...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 1 week ago

    Hebbville, Canada 3325754 Nova Scotia Ltd Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingRetail businessOn-site customer serviceTasksHire and train or arrange for training of staffOrder merchandiseEstablish work schedulesSell merchandisePrepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise,...

  • retail store supervisor

    Found in: Talent CA 2 C2 - 1 week ago

    Hebbville, Canada 3325754 Nova Scotia Ltd Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingRetail businessOn-site customer serviceTasksHire and train or arrange for training of staffOrder merchandiseEstablish work schedulesSell merchandisePrepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer...

  • automotive body repairer

    Found in: Talent CA 2 C2 - 1 week ago

    Hebbville, Canada Bridgewater Mazda Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingIn shopTasksProfessionalism in customer serviceReview damage report and estimates of repair cost and plan work to be performedClean and maintain work spaceReplace front end components, body components, doors and frame and underbody componentsFile,...

  • automotive body repairer

    Found in: Talent CA 2 C2 - 4 days ago

    Hebbville, Canada Bridgewater Mazda Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingIn shopTasksProfessionalism in customer serviceReview damage report and estimates of repair cost and plan work to be performedClean and maintain work spaceReplace front end components, body components, doors and frame and underbody componentsFile, grind and sand body...