Alarm Monitor

2 weeks ago

Calgary, Canada Vancouver Fire & Radius Security Full time

**Schedule**
- 4 on, 4 off
- 2 shift options: 6pm-6am or 7pm-7am

**Important Information**
- Must be available to travel to BC for training - all expenses will be covered
- Full time position working rotating shifts of 12 hours.
- Night Shift premium incentive
- Alberta office location: Unit 14, 10672 46 Street SE, Calgary, AB
- Note: there is no elevator on site only stairs

The **Command Centre Operator **monitors and responds to all incoming video and regular alarms. The **Command Centre Operator** will dispatch police, fire and ambulance when required to our different cities across Canada and in the U.S.A. The purpose of this position is to apprehend and arrest suspects while protecting our customers assets and site properties.

**Core Tasks**:

- Monitoring and dispatching on alarm events
- Monitoring and dispatching on live crime in progress via video
- Respond accordingly to all ULC Fire monitoring accounts
- Notifying emergency contacts of alarm signals and or video events
- Handling incoming calls
- Handling outbound calls
- Data entry of new accounts and updates
- Administration duties
- Adhering to scheduled hours of rotation
- Dispatching after hour emergency technicians
- Adhere to established departmental procedures and Municipal, Provincial, National and Industry Standards
- Provide guidance, analyze information, determine important details, prioritize and resolve issues, including helping customers with their alarm systems
- High School Diploma is required
- Typing speed of 40 wpm is required
- Computer literate mandatory
- Must be able to pass a criminal record check
- Must be able to remain alert throughout full shift
- Excellent customer service skills
- Professional communication skills, both written and verbal
- Remain calm and manage high stress situations
- Ability to work effectively in a team environment
- Ability to work in a busy, fast paced environment
- Ability to multi-task and prioritize
- Excellent telephone and interpersonal skills
- Attention to detail and accuracy
- Self-motivated with a positive attitude
- Excellent judgement and decision-making abilities
- Must be able to develop and sustain positive and harmonious working relationships with all colleagues

**Why does our team LOVE working for us?**
- The job comes with excitement and adrenaline. “We prepare so much” but in the moment you just have to act. That’s an intense, fun part of what we do as we catch the bad guys Redhanded.
- Job stability Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future including our Calgary location
- Extended health and dental benefits
- Monthly profit-sharing bonus program
- Charitable donation matching
- Ability to make an impact - we welcome your ideas and love when our team members get to see their initiatives come to fruition
- Learning and development opportunities to grow within the business.
- You have a voice. We empower our people to bring forward suggestions to improves processes.
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Profit sharing
- RRSP match
- Vision care

Schedule:

- 12 hour shift
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This role is on a 4 on, 4 off, schedule rotation and the shift hours are 6pm-6am or 7pm-7am. Does this work for you?

**Experience**:

- alarm monitoring: 1 year (preferred)

Work Location: In person

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