Member Experience Representative

2 weeks ago

Coquitlam, Canada YMCA BC Full time

**Date Posted**: June 10, 2024
Position Title**: Member Experience Representative

**Location**: Bettie Allard YMCA (555 Emerson St, Coquitlam, BC V3J 0N2)

**Terms**:Permanent Part Time, 8-24 hours/week

**Shifts**: Shifts vary and include weekdays, evenings, and weekends

**Start Date**: As soon as possible

**Salary**:0-500 hours $17.94 per hour

501-1000 hours $18.48 per hour

1001 - 1500 hours $19.04 per hour

1500 + hours $19.61 per hour

**Reports To**:Supervisor, Member Experience

**Nature & Scope**:
The Member Experience Staff works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus on membership sales, engagement and retention while supporting delivery of YMCA SAM Standards and member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, family youth programming. The work is performed within established practices and involves routine duties. Tasks are performed under general supervision and duties are assigned with detailed or specific instructions as to methods and procedures to be followed.

**Major Responsibilities**:

- Promote membership and program sales and services in a positive and professional manner
- Provide facility tours through 7 steps of selling sales process
- Meet and exceed projected sales targets
- Use established systems and structures to record and report on member satisfaction, interest trends, and activities
- Promote and educate on all program offerings relevant to member/family
- Provide exemplary customer service to all members, guests and participants in all program areas
- Learn member names and use them during interactions
- Engage in new member phone calls and engage in milestone member retention calls
- Follow SAM Standards for service excellence
- Perform member orientations for the fitness floor and use of equipment
- Provide assistance and support to members in program areas including fitness and child, family youth programming
- Support member and participant programs check-in process
- Assist with set up programming areas including group fitness and child, family, youth
- Oversee fitness floor, programming, and member behaviour
- Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries
- Be prepared to change course quickly based on situational changes to the schedule or program delivery
- Diffuse conflict situations through Non-violent Crisis Intervention methodology
- Remain calm and use supportive language when dealing with upset members and stressful situations
- Assist with training new staff/volunteers in procedures and practices
- Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff
- Maintains a neat, orderly, and clean environment, including all facility program areas, common spaces, and changerooms
- Regular walk throughs of program areas to ensure member compliance, safety and cleanliness

**Requirements**:

- Current Standard First Aid and CPR-C & AED certificate
- Computer proficiency, including Microsoft Office and CRM systems experience
- Experience with ActiveNet an asset
- Excellent communication and interpersonal skills with customer service orientation
- Experience in a fitness facility or recreation centre an asset
- Access to reliable transit or a vehicle
- Conflict resolution training an asset
- Fitness Theory, Group Fitness certification and/or Personal Training an asset
- 3 professional references

**Application Deadline**: June 20th, 2024

The YMCA cares about the same things you do: raising healthy and resilient children, ensuring youth feel confident and supported, and helping people feel healthy and connected to others in the community**. **As the Lower Mainland's largest operational charity, we are 4,000 staff and volunteers providing vital community services that are having a positive impact on some of the community's most pressing social issues. Central to our success are:

- The **people** who unite behind our mission to help people reach their potential
- The safe and welcoming **places** we provide—from health and fitness facilities to childcare centres to camps—that foster a sense of community
- The comprehensive community **programs** that provide the skills, opportunities and confidence people need to achieve their potential

These people, places, and programs come together to create a sense of belonging and a supportive network that have proven time and again to help people achieve their personal goals. For some the impact can be truly transformational and can have an enormous ripple effect on those around them.

**About You**:

- ** Do the right thing - **You are caring, respectful, honest and responsible in all you do
- ** Put people fi

  • Member Experience Representative

    6 days ago

    Coquitlam, Canada YMCA BC Full time

    **Date Posted**: June 18, 2024 - ** Position Title**: Member Experience Representative **Location**: Bettie Allard YMCA (555 Emerson St, Coquitlam, BC V3J 0N2) **Terms**:Permanent Full Time, 35 hours/week **Shifts**: Shifts vary and include mid-day shifts to evening closing shifts, and weekends **Start Date**: As soon as possible **Salary**:0-500 hours...

  • Member Experience Representative

    3 days ago

    Coquitlam, Canada YMCA of Greater Vancouver Full time

    Date Posted:  June 18, 2024 Position Title:  Member Experience Representative Location: Bettie Allard YMCA (555 Emerson St, Coquitlam, BC V3J 0N2) Terms: Permanent Full Time, 35 hours/week Shifts: Shifts vary and include mid-day shifts to evening closing shifts, and weekends Start Date:  As soon as possible Salary: 0-500 hours $17.94...

  • Member Experience Representative

    1 week ago

    Coquitlam, Canada YMCA BC Full time

    **Posting Date**: April 19, 2024 **Position Title**: Member Experience Representative ** Location**:Bettie Allard YMCA (555 Emerson Street, Coquitlam BC) **Terms**: Permanent, Part-Time, 8-24 hours/week **Shifts**: Shifts vary but will include weekdays, evenings, and weekends **Start Date**: As soon as possible **Salary**:0-500 hours $17.25 per...

  • Member Experience Representative

    4 days ago

    Coquitlam, Canada YMCA BC Full time

    **Posting Date**:March 28, 2024 **Position Title**: Member Experience Representative ** Location**:Bettie Allard YMCA (555 Emerson Street, Coquitlam BC) **Terms**: Permanent, Part-Time, 8-24 hours/week **Shifts**: Shifts vary but will include weekdays, evenings, and weekends **Start Date**: As soon as possible **Salary**:0-500 hours $17.25 per...

  • Member Experience Representative

    5 days ago

    Coquitlam, British Columbia, Canada YMCA BC Full time

    Date Posted: June 10, 2024Position Title**: Member Experience RepresentativeLocation: Bettie Allard YMCA (555 Emerson St, Coquitlam, BC V3J 0N2)Terms:Permanent Part Time, 8-24 hours/weekShifts: Shifts vary and include weekdays, evenings, and weekendsStart Date: As soon as possibleSalary:0-500 hours $17.94 per hourhours $18.48 per hour hours $19.04 per...

  • Member Experience Representative

    2 weeks ago

    Coquitlam, Canada YMCA of Greater Vancouver Full time

    Date Posted:  June 10, 2024 Position Title:  Member Experience Representative Location: Bettie Allard YMCA (555 Emerson St, Coquitlam, BC V3J 0N2) Terms: Permanent Part Time, 8-24 hours/week Shifts: Shifts vary and include weekdays, evenings, and weekends Start Date:  As soon as possible Salary: 0-500 hours $17.94 per hour 501-1000...

  • Member Experience Representative

    2 months ago

    Coquitlam, Canada YMCA BC Full time

    **Date Posted**:May 3rd, 2024 **Position Title**: Member Experience Representative **Location**: Bettie Allard YMCA (555 Emerson St, Coquitlam) **Terms**: Temporary, Full-Time **Hours**: 35 hours per week **Shifts**:Shifts will vary and include evenings and weekends **Salary**: 0-500 Hours $17.25 hourly 501-1000 hours $17.77 hourly 1001-1500 hours...

  • Member Service Representative

    4 weeks ago

    Coquitlam, British Columbia, Canada Fitness World Full time

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone In this hybrid sales and service position, you:Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.Create a...

  • Member Services Representative

    3 weeks ago

    Coquitlam, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Member Service Representative

    3 weeks ago

    Coquitlam, Canada Fitness World Full time

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you:Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.Create a...

  • Member Experience Specialist

    5 days ago

    Coquitlam, British Columbia, Canada Prospera Credit Union Full time

    TEAM LOCAL is hiringBuilt on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $7.5 billion in assets and 120,000 members. With 26 branches,...

  • Member Service Representative

    2 months ago

    Coquitlam, BC, Canada Fitness World Full time

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you: Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers. Create a...

  • Member Service Representative

    1 month ago

    Coquitlam, BC, Canada Rise People Full time

    Coquitlam, BC Full-time May 06, 2024 Hourly: $16.75 Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you: Ensure a best-in-class fitness experience for members by demonstrating the...

  • Member Experience Specialist

    2 weeks ago

    Coquitlam, Canada Prospera Credit Union Full time

    **TEAM LOCAL is hiring** Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $7.5 billion in assets and 120,000 members. With 26...

  • Member Experience Specialist

    4 weeks ago

    Coquitlam, Canada Prospera Credit Union Full time

    TEAM LOCAL is hiring Built on more than 75 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. Prospera is one of the largest credit unions in British Columbia, with approximately $7.5 billion in assets and 120,000 members. With 26...

  • Customer Services Representative

    3 weeks ago

    Coquitlam, Canada Coast Capital Savings Full time

    As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone...

  • Full-time Crew Member

    3 weeks ago

    Coquitlam, Canada McDonald's Full time

    **Full-Time Crew Member We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through...

  • Crew Member, Full Time

    3 weeks ago

    Coquitlam, Canada McDonald's Full time

    **Crew Member, Full Time **Salary** - ** Up to $17.00 per hour**: - Must work 35+ hours per week **Requirements** to qualify for top rate: - Available 6am - 12am (midnight) Mon - Sun - Must work 35+ hours per week We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast,...

  • Customer Experience Representative

    2 weeks ago

    Coquitlam, Canada Indigo Books & Music Full time

    **Company Description** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Representative

    3 weeks ago

    Coquitlam, Canada Indigo Books & Music Full time

    Job DescriptionYou’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our...