Insurance Member Services Support Representative

3 weeks ago

Guelph, Canada Ontario School Boards' Insurance Exchange Full time

**ABOUT OSBIE**:
The Ontario School Boards’ Insurance Exchange (OSBIE) is a non-profit insurance company providing commercial lines of insurance to the school boards of Ontario. We classify ourselves as a boutique insurance company with a highly qualified and close group of employees.

At OSBIE we foster a customer-focused culture and have great people working here, helping us ensure we provide excellent service to our subscribers. Our people are our greatest asset and at OSBIE we aim to balance work and play by providing our employees with flexibility and a variety of social settings and events that promote a collaborative and connected work environment.

**ABOUT THE ROLE**:
The Member Services & Support representative will be an integral and valuable part of the OSBIE team providing support to our member services and risk management departments. Reporting to the Director of RM and MS you will use your customer-service oriented focus to support OBSIE’s membership. Responsible for reviewing statistics, you will build analytics to support the member services team and other departments while providing recommendations to improve the data analytics process.

**RESPONSIBILITIES**

**Member Services Support and Data Collection**
- Analyze data collected to measure the success of various targeted communications through various platforms and create reports.
- Conduct claims and incident data analysis and produce reports containing graphs, exhibits, and recommendations on a membership basis.
- Data entry processing related to loss control and risk management programs.
- Assist with annual risk management seminar and/or regional workshops and webinars. (Coordinate AV requirements, vendors, event app, post survey events, etc.)
- Respond to general risk management and member services inquiries and act as back-up in the renewal process.
- Operational and strategic project support as needed.
- Advanced knowledge of Microsoft Office Suite and office management software with ability to rapidly learn new systems and procedures. Able to effectively navigate spreadsheets.
- Provide portal support to members:

- administer username and passwords for users in accordance with OSBIE protocols
- provide user training upon request; know how of the portal data and reports available to members across all parts of the portal.
- Ensure training materials, videos, documentation for users related to the portal are current.
- Provide maintenance, development, and troubleshooting for company’s Incident report system. Liaise with school staff, developers, and provide user level support.
- Work with internal support to change and enhance OSBIE website functionality.

**EDUCATION/EXPERIENCE**:

- enrolled in CIP and/or CRM designation and 3-5 years work experience in insurance administration or completed CIP and/or CRM program with 1-3 years insurance experience
- Excellent knowledge of Microsoft Office Suite and office management software with ability to rapidly learn new systems and procedures. Advance knowledge of Excel preferred.
- Exceptional verbal and written communication skills with ability to work with various types of personalities.
- Excellent organizational skills with ability to multitask.
- Strong analytical, problem-solving skills and time-management skills with the ability to prioritize tasks.
- Adaptable and flexible to adjust to rapidly changing priorities.
- Detail oriented with a strong work ethic.
- Team player willing to give a hand and contribute ideas.
- Reliable and responsible for handling sensitive information.
- Fluency in written and verbal French an asset.

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

Work Location: Hybrid remote in Guelph, ON

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