Seasonal - Customer Experience Associate

4 months ago


Toronto, Canada Tonic Living Full time

**Retail Associate**

Tonic Living is an Internationally recognized brand in quality, on-trend soft furnishings for home decor located in the East York area of Toronto. We manufacture, retail and ship our products worldwide on our E-commerce platform as we have since 2004.

With 20 years of experience in the industry, we have an established customer base of designers and home decor enthusiasts both locally and across North America, Australia and Europe.

Tonic Living is growing and always looking for those who share core values of positivity, authenticity and exceptional work ethic.

**Responsibilities**:

- You will be responsible for assisting clients with complimentary design consults for their spaces using Tonic Living products.
- You will consult with customers to solidify their design ideas, suggesting pillows combinations, accessories and fabric pairings for those who wish to purchase fabric to DIY their own finished products.
- You will be actively working in our store to guide and inspire our clients.
- You will be working with the Customer Care and Design Help team.

Key Accountabilities:

- Must have great communication skills in both written and verbal that allows customers to feel comfortable, understood and heard.
- Excellent organizational skills, you are able to manage multiple tasks and changes in your day-to-day responsibilities.
- An ability to collaborate with fellow team members to prioritize and respond to all sales inquiries in a timely manner.
- Build relationships with our amazing clients and be able to handle any issues or discrepancies that arise with diplomacy and effectiveness.
- Passionate about home decor and have a strong eye for detail.

Education and Experience:

- Minimum 2 years of sales experience required.
- Esperince in design and home decore is an asset.

**Job Type**: Temporary
Contract length: 3 months

Pay: From $19.00 per hour

Expected hours: 20 per week

**Benefits**:

- On-site parking
- Store discount

Work days:

- No weekends

Work Location: In person



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