Customer Service Advisor

1 month ago


Scarborough, Canada Action Locksmiths Inc. Full time

**Job Summary**

**Duties**
- Provide detailed information about door hardware products and services, addressing any questions or concerns.
- Assist customers in navigating the companies offerings and upsell relevant products and services.
- Process transactions accurately, including cash handling and sales documentation.
- Collaborate with mechanics and sales staff to ensure customer needs are met efficiently.
- Maintain a clean and organized work environment to enhance customer experience.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.

**Experience**
- Previous experience in customer service is required; experience in the door and hardware field is preferred.
- Strong mechanical knowledge or background is highly desirable.
- Proven skills in sales and upselling techniques are a plus.
- Ability to handle cash transactions accurately and responsibly.
- Excellent communication skills, both verbal and written, with a focus on customer engagement.
- A proactive approach to problem-solving with strong interpersonal skills.

Join our team as a Customer Service Representative where you can utilize your skills while contributing to an excellent customer experience

Pay: $23.00-$30.00 per hour

Expected hours: 42.5 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care

Schedule:

- Monday to Friday

**Experience**:

- Sales: 1 year (required)
- Customer service: 1 year (required)
- Mechanical knowledge: 1 year (required)

Work Location: In person



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