Fixed Operations Manager

4 weeks ago

Chilliwack, Canada Bannister Automotive Group Full time

**Bannister Automotive Group Chilliwack** is looking for an experienced **Fixed Operations Manager** to lead the Parts and Service Centre at** Bannister Kia **who enjoys working in a fast-paced environment to join our talented Bannister Kia Parts and Service department located in Chilliwack, BC. Previous experience at a Kia dealership is an asset.

**Bannister Automotive Group** **Chilliwack **is a division of **Bannister Automotive Group**, a family-owned business focused on operating our partner dealerships with our foundational family values. We have a vision of continuous growth, committed to offering mobility and career development for all our high-performing team members.

We thank our staff for their time with us by rewarding their tenure with, Hotel Stays, Zip Lining, Sturgeon Fishing, Diving Courses, Whale Watching, River Rafting, Golf Packages, Ocean Fishing, Wine Tours, Heli Fly Fishing adventures and so much more.

**In addition to customer/employee-focused leadership we also offer**:

- Extended Health and Dental Benefits
- A focus on training and career development
- Competitive wages including performance bonuses
- Tenure Awards and Company Events
- Opportunity for advancement and mobility within the Bannister organization

**Key Responsibilities**
- Direct, schedule and effectively organize and manage team members, including Automotive Technicians and Service Advisors, to ensure team objectives and service goals are achieved.
- Collaborate with other department managers to effect efficient operations and to improve processes.
- Create an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers, delivering quality service, recommending the best products and services, and addressing any customer concerns or complaints quickly and professionally.
- Establish processes & standards to ensure customer satisfaction and efficient operations.
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
- Handle escalated customer complaints.
- Maintain service desk, including managing service desk team members and evaluating desk efficiency.
- Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service.
- Monitor department operations and client concerns to define patterns and work to improve efficiency.
- Mentor, coach, train and support the development of all staff.
- Control and monitor department expenses.
- Demonstrate and champion a healthy and safe work environment.
- Manage the day-to-day Service and Parts workflow
- Actively manage and improve on all measured performance indicators, including: gross sales, profitability, loyalty, CSI, etc.
- Forecast goals and objectives for the departments and endeavor to meet them
- Effectively liaise and manage relationships with OEM representatives.
- Work closely with the administrative department to make sure all outstanding financial items are dealt with quickly and accurately
- Procurement of shop equipment
- Supervising and keeping record of shop equipment maintenance.
- Effective management of warranty submissions to Hyundai
- Maintain a current parts inventory that is under 12 months old through effective inventory management processes

**What you need to be successful**:

- Previous experience at a Kia dealership considered an asset or experience in parts and service
- Customer-focused team player and detail orientated, with the ability to multi-task
- Positive attitudes with exceptional communication skills
- Demonstrate, at a minimum, basic computer skills in order to accomplish daily tasks

**Capabilities and Credentials**
- Energetic and positive Leader.
- Minimum 3 years management experience in the automotive service industry.
- Valid BC Drivers License with a clean/safe driving record.
- Excellent communication and organizational skills.
- Professional demeanor and strong work ethic.
- Front office parts and service experience.
- Experience dealing with customers.
- Efficient problem-solving skills.
- High level of integrity.
- Working knowledge of industry standards and practices, including product details and company services offered.
- Ability to train, coach, direct, and encourage automotive technicians, service advisors, and shop supervisor.
- Ability to motivate and engage team members.
- Desire to make a difference every day and help build a great team.
- Must be able to work in a fast-paced environment and respond to customers immediately.
- Must be customer oriented, self-motivated and possess exemplify exceptional phone skills.
- Excellent communication skills and the ability to interact with customers and staff in a professional tactful manner over the phone and in person.
- Excellent team work skills.
- A persistent problem solver.

If you want to be part of a dynamic team of people who a

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