Service Dispatcher

2 weeks ago


Mississauga, Canada Allegion Full time

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

ACCESS TECHNOLOGIES is the leading manufacturer, installer, and Install provider in the automatic door business. To promote the continuation of our quality reputation and focused growth, we are currently hiring the best talent available for the position of Service Dispatcher.
- Responsibilities_
- Receive incoming telephone calls. Assess and dispatch service calls.
- Provide feedback to the call center for call loading improvements and customer concerns.
- Provide field team with parts support to help minimize return trips.
- Assist the field team with call overloads and direction.
- Prioritize and determine best available technician to complete job.
- Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems.
- Ensure proper communication with customer to gather all pertinent information for service call.
- Consistently follow-up with customer to ensure completion and satisfaction.
- Track all service calls and provide service call reporting and metrics to management.
- Maintain service call logs and service manuals.
- Perform monthly technician’s rides to better understand team support requirements and business needs
- Promote the sale and implementation of service agreements to customers.
- Coordinate with National Accounts service dispatch.
- Provide administrative/back-up assistance to Service Supervisor.
- Performs duties and responsibilities as described in the quality system.
- Perform work according to the Field Operations Policy and Procedures Manual.
- Perform other assignments as directed by manager in support of service operations.
- Work with Installation Coordinator on manpower sharing opportunities to increase productivity.
- Qualifications_ Required
- Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
- Excellent written and verbal communication skills required.
- Self motivated, requires mínimal supervision.
- Excellent leadership skills.
- Ability to think “Out of the Box” and be creative.
- Knowledge of security hardware industry required.
- Time management and organizational skills required.
- Ability to be customer service orientated.
- Ability to handle multiple priorities.
- Proven knowledge of team development preferred.
- Ability to work in a deadline driven environment.
- A valid state driver’s license, without restrictions, is required for this position.
- Desired_
- Associate degree in a technical field preferred.
- 2+ years' service management/call center/field service experience desirable.
- 2+ years field service experience preferred.

Accommodation is available upon request for applicants with disabilities under the Ontario Human Right Code.

Allegion

We Celebrate Who We Are

contact our Talent Acquisition Team.

© Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an

equal opportunity and affirmative action employer



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