Quality Specialist

3 weeks ago

Brantford, Canada FERRERO Full time

**Job Location: Brantford**:
**Company description**:
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

**Diversity Statement**:
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

**About the Role**:
The Quality Specialist guarantees that the production unit operates within quality standards determined by FQD and respecting product features determined by the quality requirements. Generates ideas for a continuous improvement and implements related actions. Contributes to employees’ training in order to ensure the achievement of quality objectives. This role will verify that the production auto-control works properly and operates promptly to resolve possible issues.

**Main Responsibilities**:
QUALITY CONTROL FOR THE PRODUCTION LINE
- Applies the unique product quality requirements on the competence line until the maturation warehouse using the corporate information system (Portal - SAP- IPC - Fenice)
- Issues, distributes and keeps updated and available to the auto-control operators and to any involved person, the require auto-control quality instructions and related forms, in relation to the production lines under competence.

PRODUCT QUALITY AND FOOD SAFETY SYSTEMS
- Executes and evaluates risk assessments under own discretion, considering additional sampling and or unique controls where deemed necessary to ensure process control.
- Ensures the execution of extraordinary sampling or additional quality controls on semi-finished goods with reference to specific issues.
- Promptly provides support to the production department, in case of anomalies or quality issues along the production line, under discretion of PQM responsible.
- Supports current and potential new customers through alignment of quality requirements and auditing requests.
- Regularly supervises quality control activities performed by operators on the production line.
- In case of issues or anomalies, work with all departments to implement corrective actions to prevent reoccurrence of the same issue.
- Ensures quality and food safety checks are recorded and are conforming to the defined specifications
- Cooperates with all supporting departments to pursue ongoing quality improvements (Technology, SSP, Maintenance, Health & Safety, Environment)
- Periodically verifies effectiveness of the quality management systems by establishing, implementing and coordinating verification and validation activities

NON-CONFORMING PRODUCT
- Manages the possible non-conformities according to criticality level
- Manages the root cause analysis for NC and for consumer complaints

TRAINING FOR EMPLOYEES
- Plans, organizes, provides and assesses effectiveness for training activities on various quality topics (traceability, food safety controls, CAPAs, cleaning and sanitation)
- Supports operators to verify that the quality control activities completed and recorded correctly
- Provides operators with all the necessary training gaps identified in the production unit to ensure competencies

TASTING AND SENSORIAL ANALYSIS
- Guarantees tasting activities along the production line (training, recording, reporting of anomalies)
- Participates in QDA taste sessions to ensure product conformance

HUMAN RESOURCE MANAGEMENT
- Supervises Quality Product Specialists to ensure all production quality activities are performed
- Oversees the day-to-day activities of the Product Quality Specialists
- Ensure that all Quality Product Specialists are trained on all relevant procedures and operate in compliance with the work instructions
- Organizes work hours, vacation requests and performance evaluation for Quality Product Specialists
- Ensures the Quality Product Specialists are trained for Health and Safety and Environmental aspects

ENVIRONMENTAL & ENERGY
- To assis

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