Front of House Manager

Six by the Sea Inc. is a collection of six whimsical buildings in historic Peggy’s Cove, Nova Scotia. Three of the buildings will be used to operate for-profit businesses and two (The Schoolhouse and Spindrift Gallery) will be used to support the not-for-profit activities of the Peggy’s Cove Centre for Arts and Culture (“PCCAC”).

The Schoolhouse is a historic and intimate performance and gathering space. This summer it will feature a daily cèilidh of traditional Cape Breton fiddle music.

Spindrift Gallery is an art gallery with a mandate to support and showcase Atlantic Canadian artists as well as historic exhibits.

As Front of House Manager, reporting to the Director of Operations, you will be responsible for overseeing all matters involving patron and audience relations, both in advance of, and during the run of the show.

1. **Managing Front-of-House Operations**: This includes overseeing ticket sales, training/managing staff for The Schoolhouse and Spindrift, ensuring that all areas for The Schoolhouse and Spindrift are properly cleaned and prepared for each performance, basic audio-visual support, and on-site artist relations.

2. **Artist relations**: Working with the artists and their teams on show day to ensure everything runs smoothly.

3. **Customer Service**: Front-of-house managers are responsible for ensuring excellent customer service for all patrons. This may involve addressing customer inquiries or concerns, resolving any conflicts or issues that arise, and ensuring that patrons feel welcome and valued.

4. **Ensuring Safety and Security**: Front-of-house managers are responsible for ensuring the safety and security of patrons, staff, and the theatre's facilities. This may include implementing emergency procedures, monitoring crowd control, communicating and upholding parking policies, and ensuring compliance with safety regulations.

5. **Collaborating with Other Departments**: Front-of-house managers often collaborate closely with other departments within the Company, including marketing / social media and operations management, to ensure smooth operations and coordination of activities.

6. **Administrative Duties**: This may include preparing cash float, maintaining records of ticket sales, scheduling, attendance figures, and customer feedback, as well as preparing reports for management and participating in budget planning and management, ensuring a secure and accurate count of cash float at the end of the night.

7. **Marketing**: Working with our PR and social media teams to boost ticket sales.

8. **Tech**: Ensures that all technical aspects of riders are met.

**Qualifications**:

- 2 years’ experience of FOH management
- Customer service & hospitality experience
- Excellent communication skills
- Self-starter who needs little direction
- Strong organizational abilities
- Calm and efficient problem solving
- Passion for the arts

**Computer and technology knowledge**
- Google Docs
- Database software
- MS Office
- Square (training can be provided)
- Apple products (iPad/iPhone)

The role is a seasonal contract for the period from early June to mid-October. Location of work is on-site. Employee should have a car and be available to work on-site regularly.

The pay is commensurate with the experience required for the role.

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 6 months

Pay: $37,816.17-$63,298.62 per year

**Benefits**:

- Casual dress
- Company events
- Flexible schedule

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

Work Location: In person