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Customer Support Coach, Trainerize

1 month ago

Vancouver, Canada ABC Financial Services, Inc. Full time

Company : Trainerize

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

**Job Description**:
INTRODUCTION:
Are you a people person who loves connecting with customers? Do you excel in customer support and want to work for a fast-growing Software as a Service (SaaS) organization? If so, we have the perfect role for you

WHAT YOU’LL DO:
- Trial Support: You'll help customers navigate our free trial and coach them on how Trainerize can benefit their business.- Customer Support: You'll respond to customer inquiries using our playbooks and help them solve challenges related to our platform.- Customer Feedback: You'll be the voice of the customer, escalating issues and feature requests to our product and development teams.- Mastering Trainerize: You'll become an expert on our platform and have opportunities to share your knowledge with the team.

WHAT YOU’LL NEED:
- Experience with ZenDesk, Hubspot, and Slack- Fitness-related background- 0-2+ years customer service experience

AND IT'S GREAT TO HAVE:
- Comfortable with technology- Enjoys supporting business owners be successful- Excellent communication skills- Organized- Love problem-solving- Able to multitask with ease- Self-starter with a passion for delivering exceptional customer service

WHAT’S IN IT FOR YOU:
- Purpose led company with a Values focused culture - Best Life, One Team, Growth Mindset.- Time Off - with our open PTO policy, you pick when you want time off when it’s best for you- Days of Disconnect - once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam.- Parental & Pawternity Leave - we offer leave for when your family grows by two feet or four paws- Fitness Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement.- Discounts - access to discounts with our partners, such as Dell, Microsoft & many more.- Medical/Dental/Vision coverage.- EAP - we get you help when you need it. Period.- Calm App +4 - enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16.- And more - so many benefits we couldn’t even fit them all here

We’re committed to diversity and passion, and encourage you to apply, even if you don’t tick all the listed skillsets

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABOUT ABC:
LI-REMOTE
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_