Resettlement Worker

**JOB POSTING 2024-160-01**
- INTERNAL/EXTERNAL
- Resettlement Assistance Program (RAP)
- Resettlement Worker - Arabic, Dari or Farsi speaking
- Wage: $24.00 to $26.00 per hour
- Full Time: 35 hours per week, Monday to Friday
- Temporary until March 31, 2025, possibility of an extension

**Provide Support to Refugees settling into Canada**
**Join the team at Archway**
**Come Help Us Help People**

**Location: Abbotsford**
**On Site**

**Job Summary**:
The Resettlement Worker provides resettlement assistance services (RAP) to Government-Assisted Refugee (GAR) clients under the Resettlement Assistance Program, in their first language, as prescribed by Immigrant Refugees Citizenship Canada (IRCC). The Resettlement Worker delivers RAP orientation sessions, arranges for language training, and other assistance to facilitate the clients’ transition from RAP to Settlement Services, following established policies and procedures.

**Your Role**:
Archway’s Resettlement Worker with the Resettlement Assistance Program (RAP) contributes by:

- Facilitating the delivery of other services such as temporary accommodation, opening of bank accounts, medical related services, translating Resettlement Assistance Program documents, and accompanying clients to appointments, as needed.
- Acting as a cultural broker and facilitating communication between clients and other staff and/or partners, and ensuring clients are aware of their appointment schedules.
- Preparing and maintaining up-to-date files, statistical information about the Program, and database documentation on each client.
- Communicating with Immigration, Refugees and Citizenship Canada officers, other government agencies, staff, and partners to resolve clients’ issues and ensuring clients are given timely access to programs, benefits and personal documents.
- Ensuring that clients are oriented to their rights and responsibilities within Canadian culture and norms; basic public services; and community resources (i.e., legal, educational, medical care and social service systems).
- Organizing and facilitating group orientation sessions on community resources and community related events for clients.

**NOTE**: This position is ideal for someone who understands the unique challenges refugees face and stays updated on developments in refugee settlement. They should have excellent communication skills, empathy, and patience, and be able to deliver services in the clients first languages. Proficiency in Arabic, Dari or Farsi is an asset, enabling better service delivery. Their organizational skills and attention to detail are essential in maintaining accurate records and ensuring prompt assistance to clients.

**Our Offer**:

- Wage: $24.00 to $26.00 per hour
- A full-time position at 35 hours per week, availability Mondays to Fridays from 8:30 AM to 5:00 PM with some evening and weekend work.
- Temporary until March 31, 2025, with the possibility of an extension.

**Perks include**:
- Great in-house training opportunities.
- Employee and Family Assistance Program that includes online access to wellness resources.
- Rewarding work in a positive environment.
- Work/life balance.

**Getting an Interview-you will be considered if you have**:

- A post-secondary degree in Human/Social Services **OR** an equivalent combination of education and experience.
- Experience in working through resettlement needs and issues experienced by multi-barrier immigrants and refugees.
- Related experience in a client-oriented position preferably targeting refugees.
- Experience in facilitating groups.
- Strong knowledge of community-based programs and related systems that support newcomers to Canada.
- Language abilities with Arabic, Dari or Farsi language is an asset.

**The Job Requires you to have**:

- Well developed written, verbal, and active listening skills; able to communicate effectively and respectfully with people from a variety of cultural and linguistic backgrounds and abilities, including English as a second language abilities.
- Ability to work efficiently under pressure and time constraints to effectively deal with high need clients and urgent situations.
- Understanding and sensitivity to issues affecting immigrant and refugee communities.
- Demonstrated crisis intervention skills.
- Knowledge of current legislation, services, information and issues affecting refugee newcomers, supplemented by a broad knowledge of community resources.
- Strong computer competency; able to use Microsoft Office 365.
- The ability to work occasionally on evenings and weekends.
- Ability to conduct in-person meetings with partners and stakeholders in the Fraser Valley, which will require extensive driving.
- Access to a personal reliable vehicle.
- Ability to interact with people who have encountered traumatic experiences.
- Ability to adhere to health and safety protocols.
- A valid First Aid certificate is a condition of employment.
- A valid Class 5 BC Driver’s License and satisfactory