Experiences Team Leader

3 weeks ago


Brockville, Canada Aquatarium Full time

**Experiences Team Leader**

**Reporting To**: Director of Operations

**Supervisor**: Manager of Experiences
Position Summary:
The Aquatarium at Tall Ships Landing is a 27 000 ft2 not-for-profit interactive science and educational facility whose mission is to inspire curiosity through enriching and entertaining experiences in the Thousand Islands.

The focus of this position is to act as a second in command to the Manager of Experiences and will be trained to take lead successfully and efficiently in creating memorable experiences for guests in various areas of the facility. This position will require flexibility and the ability to work with a variety of staff, vendors, and guests. Experiences Team Leader should be athletic, lighthearted, and able to engage with the public. This position is a leadership role and will require strong communication and organization skills as well as the ability to provide guidance to other individuals.
Duties & Responsibilities:_Leadership_Must have a clear understanding of all aspects within the experiences departmentOverseeing and managing day-to-day operations including acting as a leader to other staff members working in the departmentResponsible for the training of new employees participating as facilitators for experiences
- Delegate tasks and set deadlines
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills
- Listening to and addressing employee concerns, forwarding to Manager of Experiences as appropriate
- Addressing any conflicts within the team that may arise
- Increasing team motivation and sharing positive feedback and praise
- Professionalism, enthusiasm, and initiative are essential
- Experiences _
- Assist in the development of any new or existing experiencesExperiences will include but will not be limited to, birthday parties, ropes course, escape rooms, train, and other events
- Assist in writing and creating program descriptions, resource materials, promotional and marketing materials, website content, video interfaces, and any other facility publications in cooperation with the Marketing Team
- Create and develop other projects as assigned by the Manager of Experiences
- Proper communication with Manager of Experiences for troubleshooting any arising roadblocks or issues
- Work with all staff and management for the Rope Course/AquaDrop and ensure proper safety protocols are followed
- Work with the Manager of Experiences to ensure that all maintenance checks are completed as per industry specifications
- Bring any safety concerns to the Manager of Experiences immediately
- Follow all recommended guidelines and industry standards
- Sundry duties as assigned
- Customer Service_
- Deliver exceptional customer service to all guests and go above and beyond to accommodate requests to ensure an amazing experience
- Friendly, courteous, and professional interactions with all guests
- Sets a high standard of professionalism for exception customer service
- Act professional when dealing with difficult guests and vendors. Work towards solutions to ensure a positive experience
- Health and Safety_
- Monthly Building Inspection including emergency equipment
- Restock First Aid Kits
- Preventative Maintenance on AEDs

Skills & Requirements:

- Flexibility and the ability to adapt to change - keep up with a fast-paced workplace with a number of shifting daily duties
- Positive attitude and willingness to work with a diverse group of people
- Excellent customer service skills; creative, enthusiastic, and positive attitude
- Work in team-based environment, supporting across departments to assist in facilitation of programs, events, and exhibits
- Proven work experience as a team leader or supervisorMust have the ability to properly write plans/procedures
- Organizational and time-management skillsDecision-making skillsMust be prepared to adhere to all Aquatarium policies
- Must be fully vaccinated against COVID-19
- Well-developed written and verbal communication skills
- Must have or be able to obtain a valid Standard First Aid Certificate
- Clean Criminal Record and Vulnerable Sector check

Ropes Course Specific Requirements:

- Must be able to lift 75lbs
- Must have no fear of heights
- Must be comfortable stooping, kneeling, crouching, sitting, pulling, jumping, and twisting
- Must be able to wear a safety harness for long periods of time
- Must fall within height and weight limits of the ropes course

**Job Type**: Part-time

**Salary**: From $16.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

**Education**:

- Secondary School (required)

**Experience**:

- supervisory: 1 year (preferred)

Work Location: In person



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