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Business Analyst

1 month ago

Mississauga, Canada The College of Family Physicians of Canada Full time

**JOB OPPORTUNITY**

**About the CFPC**

The College of Family Physicians of Canada (CFPC) is the professional organization that represents more than 43,000 members across the country. The College establishes the standards for and accredits postgraduate family medicine training in Canada's 17 medical schools. It reviews and certifies continuing professional development programs and materials that enable family physicians to meet certification and licensing requirements.

The CFPC provides high-quality services, supports family medicine teaching and research, and advocates on behalf of the specialty of family medicine, family physicians, and the patients they serve.

**Our Mission**: Leading family medicine to improve the health of all people in Canada—by setting standards for education, certifying, and supporting family physicians, championing advocacy and research, and honouring the patient-physician relationship as being core to our profession.

**Our Vision**: Leading family medicine. Improving lives.

**Our Values**: Caring; Learning; Collaboration; Responsiveness; Respect; Integrity; and Commitment to Excellence.

**Position Title**:Business Analyst

**Department**:Business Solutions

**Division**:Information and Technology Services

**Reports to**:Manager, Business Solutions

**Classification**:Support Staff

**Status**: Permanent Full Time

**Full Time Equivalent**:1.0

**Salary Range**:Min.$82, 423.44 Mid. $103,029.36 and Max. $123,635.04

**Summary**

The Business Analyst (BA) serves as a liaison between the various departments within the College of Family Physicians of Canada (business partners), the Information Technology Services (ITS) department and external vendors to provide business analysis and quality assurance for various projects that fulfill the needs of the organization to deliver an enhanced customer experience and improved business operations. The BA position is customer service focused and is committed to providing exceptional business analysis and providing solutions.

**Main responsibilities include but are not limited to**:

- **Business Analysis**
- Plan business analysis and schedule interactions to elicit and define both business and solution requirements using industry standard methodologies ensuring stakeholder expectations are managed.
- Manage and facilitate requirements gathering sessions with relevant stakeholders using various techniques (such as interviews, workshops, JAD) to determine solution ensuring business stakeholders are involved and informed.
- Responsible to develop complete and concise business requirements document (BRD) and specifications for business, functional, and technical elements and obtain sign off from the business.
- Create requirements traceability matrix to ensure solution designed and developed meets defined requirements.
- Create business process flows and makes recommendations for process improvements.
- Works closely with I&TS team and vendors to ensure that business requirements are translated into detailed design or functional specifications that meet business requirements as required.
- Conduct process walkthroughs for challenging business problems and present solution options to gain stakeholder support and agreement.
- Research and make recommendations for “buy” versus “build" modules or software along with other members of I&TS staff.
- Provide effort estimation of Business Analysis tasks for all project phases.
- Contribute to weekly update reports, assist in documenting relevant business decisions and follow up on important activities to ensure project deadlines are met.
- Assist business users with development of user guides manuals as required.
- Partner with the business owners to help drive user adoption of the solution.
- Support the implementation planning and execution of solutions.
- Undertake additional project tasks as assigned.
- **Quality Assurance**
- Collaborate on the development of Test Strategies and Plan(s) for QA and UAT testing cycles.
- Develop, execute and document QA tests and results as well as SIT (system integration testing) across platforms.
- Drive the creation of user acceptance test cases and manages User Acceptance Testing (UAT) execution and approval with business SMEs.
- Coordinate the development and documentation of key data quality metrics through test runs and pre and post data migration.
- Create database queries to manipulate data for the testing purposes, as required.
- Identify and track bugs and assists in the reproduction and resolution of defects.
- **Related Duties**
- Ensure effective and professional communications with all internal/external contacts.
- Develop and maintain collaborative relationships at all levels of the organization.
- Work in accordance with all CFPC policies, procedures and processes, and all applicable legislation.
- Work in accordance with all health and safety requirements.
- Demonstrate behaviours aligned with the CFPC Values.
- Demonstrate competencies