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Xerox (Or Konica Minolta) Production Systems

1 month ago

Markham, Canada CP OFFICE SOLUTION INC. Full time

**CP Office Solution is currently seeking a Xerox Production Systems Technician.** CP Office Solution Inc., an independent copiers dealer, we sell and service Xerox, Konica and Ricoh products. Our products and solutions help companies move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. At CP, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers. **Responsibilities**:

- Professionally represent the company as responsive, reliable, and customer-oriented technically proficient, cost effective and timely service of the Xerox (or Konica Minolta) High Volume Production Line.
- Install, service and troubleshoot all printing and scanning issues of all production systems.
- Develop and maintain effective relationships with customers and fellow employees.
- Follow company policies and procedures while maintaining the minimum calls per day, response time and other core performance metric averages.
- Establishes an up-to-date file of service manuals, part books and other service literature using the issued laptop and develops familiarity with contents.
- Maintain tool kit, supplies, and accurate inventory for assigned territory.
- Seek opportunities to improve territory parts budget and inventory control.
- Assist other technicians as needed with more complex service calls.
- Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
- Installs multiple protocol and/or multiple network operating systems in conjunction with software based solutions.
- Accurate and timely completion of invoices and expense reports.

JOB REQUIREMENTS

**Requirements**:

- Minimum of a High School diploma or GED required. Technical School training preferred.
- 1-2 years of experience related to technical/repair of business equipment.
- A+ and Net+ certification or equivalent experience.
- Demonstrated electro-mechanical, digital electronic, and PC expertise.
- Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
- Must have reliable transportation and a valid driver’s license. Position requires use of personal car which is eligible for vehicle allowance program.
- Must be able to travel locally on a daily basis to various customer sites.
- Excellent verbal, written, and interpersonal skills.
- Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
- Ability to be work independently with very little supervision.

**CP offers**:

- Competitive compensation program
- Outstanding benefits package (including medical, dental, life insurance)
- Paid time off schedules
- Tuition reimbursement.
- Employee Referral Bonus Program.
- Ongoing training opportunities.
- Visible, exciting work supporting the sales of cutting edge technology and workflow solutions. **Join CP and help drive innovation as we transform the Workplace of the Future.** CP is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Pay: $34,000.00-$55,018.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person