Clerk I
4 weeks ago
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect, and innovation.
This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.
**The Role**:
Prepares invoices and client statements for accounts receivable due to the Region. Records payments and reconciles the A/R sub-ledger in a timely manner according to accounting and control procedures. Provides customer service to clients and follows up on outstanding accounts.
**Duties/Responsibilities**:
Prepares invoices for goods and services (e.g., waste management fines/fees, water billing, police services, childcare) and staff seconded to external agencies. Sets up and maintains customer accounts in A/R modules, including updating banking information for direct withdrawals, and maintaining electronic files (e.g., statements, collection letters). Processes and follows up on declined payments, overpayments, and payments made in error.
Uploads water meter readings from water billing system to/from meter reading devices. Maintains meter reading devices and troubleshoots technical issues. Has contact with contractor regarding water meter readings.
Reconciles and prepares daily bank deposits to the general account for payments received in excess of $350M annually (e.g., online, preauthorized debit, electronic funds transfer, credit card, cheques, cash). Enters payments in A/R modules.
Uploads A/R sub-ledger into the general ledger account daily (e.g., invoicing, payments, finance charges, foreign exchange adjustments) and reconciles payments to bank deposit. Runs reports and queries to identify variances and make corrections. Processes journal entries into accounting system.
Responds to customer complaints/inquiries. Assists customers to troubleshoot water billing issues, including reading water metres and identifying leaks. Assists with audit/auditor inquiries regarding payments and invoices.
Performs cash receipt control for departments receiving cash, ensuring pre-numbered receipts issued are accounted for, and provides summaries upon request from external auditors.
Prepares information for management regarding overdue accounts. Processes write-offs approved by management and Council and prepares files for Legal Services.
Provides training and support to other staff using the A/R system, as required.
Participates in A/R module testing, documents system changes, and maintains training manuals.
Provides customer account information (e.g., service cut-off, service arrangements) to other departments (e.g., Legal, Airport, Waste, Children’s Services, Transit, Water).
Arranges servicing of office equipment, point of sale terminals, and meter reading devices.
Maintains petty cash.
Performs back up reception coverage for the Division.
Performs related duties as assigned.
**Knowledge, Skills, and Abilities**:
Knowledge of finance and basic accounting principles, practices, and terminology, including accounts receivable processing and management, normally acquired through a diploma/degree in a related field (e.g., accounting, business) plus 1 year of general accounting experience and 2 years of specific accounts receivable experience, or an equivalent combination of education and experience such as a Grade 12 education plus 5 years of directly related accounting and accounts receivable experience.
Knowledge of and ability to follow policies, procedures, generally accepted accounting principles, accounting rules, and banking guidelines and accepted practices.
Ability to exhibit confidentiality and discretion in handling confidential information.
Communication and human relations skills to collect on overdue accounts; provide customer service; interact with other staff and provide training/support to others using the A/R module; respond to inquiries and complaints from customers, auditors, and creditors; and participate as an effective team member.
Ability to read and understand credit reports, Council and Committee reports, and by-laws related to billing/collections processes. Ability to write notes, memos, and standard/customized letters.
Computer skills with ability to use software such as Microsoft Office and financial modules, (e.g., Oracle, water billing and meter reading software).
Must provide an acceptable Police Information Check (level 2) for bondability.
Ability to travel within Waterloo Region.
Ability to support and demonstrate the Region’s values.
In addition to offering a competitive compensation
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