Quality Specialist

4 weeks ago

Vancouver, Canada PLEA Community Services Society of BC Full time

PLEA Community Services is currently seeking an **Excluded Full-Time Quality Specialist** for our Accreditation team. The proposed start date for this position is as soon as possible. This position is excluded from BCGEU membership.

**Please submit a resume and cover letter referencing the Competition Number 2023040QS1. Closing date for Internal Applications: Monday, May 1, 2023, at 4:30PM. If the position is not filled internally, it will remain open until filled.**

**Key Duties and Responsibilities**:
1. Under the guidance of the CHRO, leads the agency’s involvement in the accreditation process. Acts as a liaison between the agency and accreditation representatives and surveyors. Coordinates preparation for the site surveys and ongoing reporting requirements with the leadership team.

2. Maintains the agency’s databases and drives related to its demonstration of the accreditation standards. Coordinates the updating of documents as necessary with members of the leadership team.

3. In collaboration with agency leaders and staff, provides leadership in planning, developing and implementing strategies and initiatives aimed at:
a. Ensuring PLEA’s practices comply with and/or exceed all accreditation standards.

b. Promoting and supporting a culture of continuous quality improvement.

c. Improving program/service provision and client/staff safety.

d. Reducing agency risks.

4. Under the guidance of the CHRO, leads the quality improvement process and service evaluation through data collection, analysis, and reporting. In conjunction with program leaders, develops and implements improvement plans for areas as identified.

5. Contributes to the development and review of policies, training, procedures and other guidelines related to accreditation standards. Provides expert advice to internal stakeholders, as needed.

6. Aligns/integrates improvement efforts within the agency, with both leadership and staff. Identifies and assesses quality improvement needs related to the integration of quality improvement methodology, evidence-based systems, and tools within everyday work processes.

7. Conducts quality audits. Proposes improvements to methods, systems and procedures. Coordinates and analyzes agency quality improvement surveys and prepares related reports for the agency and relevant external stakeholders.

8. Provides guidance and support on accreditation matters. Ensures internal compliance with accreditation standards; and coordinates submissions and filings for accreditation bodies.

9. Conducts research/assessments to determine efficiency and effectiveness of agency policies and programs. Proposes improvements to methods, systems and procedures to business functions.

10. Coordinates the development, implementation, monitoring, and revision of policies and procedures relating to QA and QI in conjunction with senior leadership.

11. Tracks employees’ participation in required trainings. Issues reminders to management to ensure staff remain up-to-date on their training.

12. Performs other related duties as required.

13. Protects and upholds confidentiality.

**Skills and Abilities**:
1. Excellent interpersonal communication, facilitation and leadership skills, including the ability to coordinate others working on a variety of projects.

2. Excellent attention to detail, including the ability to spot errors and missing details.

3. Demonstrated communication skills, including the ability to explain complex ideas and prepare professional, comprehensive written materials.

4. Proven planning, organizational, analytical, time and general management skills, including the capacity to identify and analyze operational needs, and develop plans and priorities.

5. Ability to function independently and under pressure and to manage various projects concurrently.

6. Ability to foster effective working relationships with colleagues throughout the agency, other organizations, and stakeholders.

**Qualifications**

**Education and Knowledge**:
1. Bachelor’s degree in social services, business/commerce or related field.

2. Knowledge of Microsoft Office suite, database systems and web-based conferencing tools.

**Training and Experience**:
1. Two (2) years of progressively more responsible quality management and improvement experience.

**Requirements**:
1. Satisfactory Criminal Record Clearance.

2. Use of Personal Vehicle. This position requires travel in the Lower Mainland and the Fraser Valley.

3. A valid B.C. Driver's License (Class 5 or Class 7), and suitable driver's abstract.

4. The _usual_ hours of work in this position are Monday to Friday from 8:30AM to 4:30PM, based on 37.5 working hours per week.

5. Documentation that applicant is legally entitled to work in Canada.

6. Our funding contracts require that successful applicants are fully vaccinated against COVID-19 prior to their start date.

**Note**: PLEA conducts primary source verification of applicant's credentials including education, training

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