Client Service Specialist

2 months ago

Winnipeg, Canada Magellan Luxury Hotels Full time

**Magellan Luxury Hotels** is looking for a successful, motivated Client Service Specialist to join our team. In this role, you will provide exceptional customer service and administrative support while modifying and updating hotel room reservations, resolving client issues, updating our database and website, and completing other administrative tasks.

This role is perfect for someone who strives to be exceptional in their attention to detail, has a “can do” attitude, is the ultimate team player with exceptional problem-solving skills, and loves a challenge.

**You**:

- Must consistently strive for greatness, and have a personality dedicated to elite performance
- Have a clear understanding of VIP client expectations in the luxury environment
- Ability to thrive in high-paced and high-pressure environment including strong time management and organizational skills
- Very high attention to detail combined with excellent grammatical communication skills, both written and verbal
- Experience working on projects where attention to detail is paramount
- Strong analytical skills are essential

**Additional skills or experience that will be beneficial in this position**:

- Experience in luxury travel and/or other luxury/niche markets is desirable
- Knowledge of Sabre GDS will be a strong asset
- 1+ year in sales would be an asset
- Post-Secondary Education in hospitality/tourism, business administration or client service would be considered an asset

**We**:

- Have a strong and supportive culture that is committed to your professional growth
- Offer fun and challenging work
- Offer thorough and comprehensive paid training
- Offer excellent health/dental benefits

**The Work**:

- Provide clients with a custom and memorable experience measured to the highest standards of quality and service delivery, while fostering customer satisfaction and loyalty
- Understand reservation process, resolve client concerns/questions, explain and actively sell the Hotels' products and facilities, and display thorough knowledge of Hotel services and promotions to achieve win-win solutions
- Perform detail-oriented administrative skills while maintaining a positive attitude and using creative problem-solving techniques
- Work closely with Magellan Sales team to support and assist with client issues and co-ordinate through positive teamwork to find solutions
- Entering/maintaining with company databases (sales system and website)
- Auditing negotiated rates and perk for discrepancies, communicating any issues to our partners and assisting with resolution
- Assisting with implementing promotions and marketing initiatives
- Other duties as assigned
- Schedule is four weekdays (with flexibility on days of the week) & one weekend day

Reasonable accommodations are available to applicants with disabilities, and we seek their advice on how best to accommodate their needs.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$18.50 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Application question(s):

- Is your customer service experience working in an office environment for either a B2B or B2C company?
- Are you located in Winnipeg? (Must be located in Winnipeg).

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person

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