Museum Guide Guide Du Musée

**Title**:Museum Guide

**Number of Positions**: Multiple positions available

**Reports to**:Operations Manager

**Location**:Ottawa, ON (Carp)

**Employment Type**:Hourly, with anticipated 25 to 37.5 hours/week, including evenings and weekends.

**Application Deadline**: Monday, April 8, 2024, 4:00 p.m. ET

The Diefenbunker is Canada’s most significant surviving Cold War artifact — it is an impressive four-storey underground facility that operated as the country’s central communications headquarters during the Cold War, ready at any moment in case of a nuclear attack. Today, it is a one-of-a-kind museum and national historic site, telling stories of national and international importance and welcoming visitors from around the world.

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The Museum Guide provides high-quality service to visitors at the museum. They contribute to the mandate of the museum by offering public and educational activities for visitors, such as guided tours and group visits. They also answer various visitor questions about the museum related to its function, activities, mandate, and vision. In addition, they participate in the development of and delivery of all museum activities.

**PRINCIPALDUTIES & RESPONSIBILITIES**
- Greet and orient visitors at the front desk, answer questions about all aspects of the museum, and gather visitor data;
- Handle cash and sell admission tickets, memberships, and store items;
- Interpret history and the themes of the museum through dialogue with visitors;
- Facilitate guided tours, educational programs, and activities;
- Ensure the safety of visitors and staff, and security of the museum;
- Provide assistance for special events, rentals, Escape the Diefenbunker, outreach programs, and promotional events, both on and off site;
- Assist in ensuring the museum is presentable through cleaning and other light maintenance;
- Work on various visitor services and/or special projects as required;
- Foster a collaborative work environment in which employees feel supported, trusted, and respected while ensuring to communicate and demonstrate the museum’s messages, policies, and values in a professional and respectful manner.

POSITION REQUIREMENTS
- One year of customer service experience;
- Ability to provide Vulnerable Sector Police Check;
- Strong communication skills and excellent presentation skills;
- Experience working in a team environment;
- Experience working with children, youth, and seniors;
- Familiarity with computers and Microsoft programs such as Outlook, Excel, Word, and PowerPoint;
- Meets the requirements for Canada Summer Jobs or Young Canada Works;
- Flexibility to work a minimum of four to five shifts a week.

**POSITION ASSETS**
- Functional in both official languages;
- Current student in a related field (museology, history, communications, education, or comparable studies);
- Museum interpretation experience;
- Interest in history, especially military and/or Cold War history;
- First Aid/CPR C Certificate.

**Job Types**: Full-time, Part-time, Seasonal

**Salary**: $17.50 per hour

Expected hours: 25 - 37.5 per week

**Benefits**:

- On-site parking

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2024-04-08