Service Delivery Supervisor

7 months ago

Toronto, Canada ALSTOM Full time

KEY RESPONSIBILITIES:
Using all the resources available: Intellitrain, CDS ,Witronix, Outpost Technicians, Operating Train Crews (radio contact), and Metrolinx Network operations control center will monitor Locomotive, Coach, DMU and train service health.

Minimize in service failures by identifying potential equipment problems in advance of dispatch, and affecting repairs using all Technical resources available.

During a service disruption the Service Delivery Supervisor will: provide trouble shooting instructions to the crew, advise the Control Supervisor of the need to mobilize Willowbrook response teams, or Outpost Technicians. The SDS will advise the Control Supervisor of condition of the equipment so that they can contact Metrolinx Network operations control center who will then be able to decide on train schedule changes if necessary.

Keep a log of events, and prepare reports that give detailed information of: Train recovery, and saves that resulted in no revenue train incidents.

Keep up to date with crew operating instructions/notices.

SDS Leads are responsible for managing their team's scheduling, performance, development, ensuring adequate coverage and progession through yearly objectives. They also conduct weekly post-incident review meetings to address SAF and non-SAF failures and implement preventive actions.

SDS Leads oversee Kronos time card approval, EHS and Quality Audits, coach and mentor SDSs and maintain troubleshooting aids for efficient operations.

REQUIRED PROFILE:
Grade 12 or higher of education required

Completed apprenticeship an asset

3 years of railway experience

Computer skills compulsory

Excellent understanding of equipment - locomotives and coach.
- Internal Footer Required.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

**Equal opportunity statement**:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you

**Important to note**

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

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