IT Support Technician

Systemair is a leading ventilation company with operations in 50 countries in Europe, North America, South America, the Middle East, Asia, Australia and Africa. Systemair contributes to enhancing the indoor environment with energy-efficient and sustainable products that reduce carbon dioxide emissions.

Our Systemair facility located in Tillsonburg Ontario is the manufacturing center of commercial air handling units (AHU) for North America. Our clean, air-conditioned plant along with state-of-the-art equipment (Prima Power Servo-Electric Press Brakes, Shear/Punch Combi w/ fully automated coil and sheet loading and finished part stacking equipment) and family like atmosphere provides a safe, comfortable and friendly work environment.

We are currently looking for **IT Support Technician**. This newly created role will be based at our Tillsonburg Systemair location.

This is a full time permanent position with salary commensurable with experience. We offer competitive group insurance benefits and RRSP employer match contribution plan after 3 months probationary period.

As the first-line IT Support, you will be employee-oriented in order to provide prompt service to Systemair employees. You will also be responsible to configure new computers using the pre-established parameters set by the IT manager and the IT Tech Group.

The IT Support Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

**Responsibilities**
- Providing technical support via Systemair’s IT Ticket System, and responding within a timely manner.
- Assist employees by diagnosing, troubleshooting and solving hardware & software issues.
- Assist in occasional production software upgrade projects.

**Skills Required**:

- Minimum 2 years work experience as technical support, preferably in manufacturing environment.
- Certificate in Information Technology or equivalent work experience.
- Team-oriented attitude to help other colleagues and departments with technical problems.
- Ability to think logically, diagnose and resolve basic technical issues.
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
- Attention to detail.

Systemair is committed to provide a fully accessible recruitment process. Please advise us if you require any accommodations.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Monday to Friday