Tower Operator

Tower Operator

Honda of Thornhill Thornhill, ON L4J1A1
**Who We Are
At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE:LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:
Service Manager

**Summary**

The position is responsible for coordinating workflow including assigning work to Technicians and monitoring time spent on their projects.

**Duties and Responsibilities**
- Maintains condition of the shop including all tools and equipment as well as cleanliness and overall appearance.
- Coordinates workflow by assigning work to Technicians in a fair and equitable manner.
- Monitors the work of Technicians including quality of work and time spent on projects.
- Ensures correct repair procedures are followed and provides technical assistance as required.
- Performs test drives with Technicians and/or customers in order to determine issues and/or evaluate quality of service.
- Orders products and equipment for the shop as required.
- Maintains computer system and records.
- Supervises clean up department, ensuring quality of all work performed.
- Maintains complete knowledge of and complies with company and departmental policies, procedure and standards.
- Maintains customer and company confidence by keeping information confidential and secure.
- Maintains a positive working relationship with team members and management in a team environment.
- Sets-up and organizes individual work area with designated supplies, forms and resource materials while maintaining cleanliness and tidiness.

**Skills and Qualifications**
- Minimum 3-5 years in a related field.
- Valid Ontario drivers license and a clean driver’s abstract.
- Automotive service technician trade certification.
- Thorough knowledge of technical repairs and procedures.
- Knowledge of Provincial Safety Standards concerning the performance and area of position responsibility.
- Must have Reynolds & Reynolds experience.
- Ability to work cohesively with employees and managers as part of a team.
- Excellent interpersonal skills.
- Must be able to communicate (verbal and written) in English fluently.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Detail oriented and excellent organizational and multi-tasking skills.
- Mechanical aptitude and quality orientated.

**What’s in it for you
In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.