Systems & Operations Manager

1 month ago

Toronto, Canada Senior Discovery Tours Full time

**JOB DESCRIPTION**:
**Senior Discovery Tours**, the leader in fully escorted, all-inclusive group tours for the 55+ traveller is looking for a **Systems & Operations Manager** to join our Toronto team (_possibility of remote / work-from-home_). This full-time position will require a broad and deep knowledge of existing technologies, an understanding of the operational requirements of a mid-sized group tour operator, and a desire to make changing technology work for staff and for the organization. This role requires an exceptional attention to detail, an ability to assume responsibility and a desire to constantly improve.

**JOB REQUIREMENTS/QUALIFICATIONS**:
As the **Systems & Operations Manager**, you will be responsible for managing and mastering all aspects of SDT’s Client Reservations system - from functionality and operational requirements, to training, documentation, feature development and reporting. You will manage booking and reservations system as it relates to internal and external stakeholders, ranging from reservations staff and clients to suppliers and company management. This is a key role within our organization.

**ESSENTIAL DUTIES & RESPONSIBILITIES**:

- Responsible for managing the existing reservations system including liaising with developers, training, feature development, reporting, data accuracy and user compliance
- Responsible for addressing user concerns, requests and reporting requirements
- In conjunction with internal stakeholders, programmers, developers and external vendors, you will take the lead on new system requirements, features, development and training
- Develop documentation, policies and training materials to communicate best practice and procedure at all levels of the organization
- Operational projects relating to the reservations system, such as Product Codes, e-Docs, client portal data flow, invoices, connectivity and others.

**OUR IDEAL CANDIDATE HAS**:

- Minimum 5 years’ experience managing and maintaining a travel reservation system
- Experience in managing operational projects related to the reservations system.
- Experience in feature development and enhancement of reservations systems.
- Proficiency in creating training materials suitable for all levels of the organization.
- Proficiency in system training to ensure smooth implementation.
- Collaborative mindset to work with internal stakeholders, programmers, developers, and external vendors.
- Excellent problem-solving skills to address user concerns and requests.
- A broad and deep understanding of travel operations
- Exceptional problem-solving ability
- Strong organizational abilities and attention to detail
- Excellent written and verbal communication skills
- Self-motivated and has the ability to work under pressure
- Approachable and friendly attitude with a desire to help

**Salary**: From $70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Are you legally allowed to work in Canada?
- Do you have experience managing and maintaining a Travel Reservation System?
- How many years experience do you have in the Travel Industry?

Work Location: Hybrid remote in Toronto, ON M4R 1A9

  • IT System Administrator

    2 weeks ago

    Toronto, Canada ORION Full time

    **About ORION** ORION is a not-for-profit organization dedicated to empowering Ontario researchers, educators and innovators. We foster a community of more than two million users at more than a hundred universities, college, hospitals and research institutions, as well as most of Ontario’s school boards. We enable ground-breaking discoveries and...

  • IT System Administrator

    2 weeks ago

    Toronto, Canada ORION Empowering Innovation Full time

    **About ORION**: ORION is a not-for-profit organization dedicated to empowering Ontario researchers, educators, and innovators. We foster a community of more than two million users at more than a hundred universities, college, hospitals, research institutions, as well as most of Ontario’s school boards. We enable ground-breaking discoveries and...

  • Assistant Project Manager

    1 month ago

    Greater Toronto Area, Canada AMP.ENERGY Full time

    **Location**:Greater Toronto Area **About the Role** The Assistant Project Manager works closely with our US Projects Team and consolidates and maintains information across Amp’s portfolio of projects. This position establishes and maintains project documentation and tracking systems within the Project Management Office (PMO) and facilitates creating,...

  • Job Opening – Office Administrator

    4 days ago

    Old Toronto, Canada Advanced Mobile Payment Inc. Full time

    Position: Full Time – Office AdministratorTHE OPPORTUNITYAt AMP, our vision is centred around “Paying well with others”, which means a deeply collaborative approach to payments, partnerships, and customer success. Our global HQ is at the center of all things AMP: from hardware research & development, programming, assembly, to sales & marketing, and...

  • Job Opening – Office Administrator

    4 days ago

    Old Toronto, Canada Advanced Mobile Payment Inc. Full time

    Position: Full Time – Office AdministratorTHE OPPORTUNITYAt AMP, our vision is centred around “Paying well with others”, which means a deeply collaborative approach to payments, partnerships, and customer success. Our global HQ is at the center of all things AMP: from hardware research & development, programming, assembly, to sales & marketing, and...

  • Job Opening – Office Administrator

    4 days ago

    Old Toronto, Canada Advanced Mobile Payment Inc. Full time

    Position: Full Time – Office AdministratorTHE OPPORTUNITYAt AMP, our vision is centred around “Paying well with others”, which means a deeply collaborative approach to payments, partnerships, and customer success. Our global HQ is at the center of all things AMP: from hardware research & development, programming, assembly, to sales & marketing, and...

  • IT System Administrator

    1 month ago

    Toronto, ON, Canada Orion Full time

    ORION is a not-for-profit organization dedicated to empowering Ontario researchers, educators, and innovators. We foster a community of more than two million users at more than a hundred universities, college, hospitals, research institutions, as well as most of Ontario’s school boards. We enable ground-breaking discoveries and cutting-edge education by...

  • IT System Administrator

    1 month ago

    Old Toronto, Canada Orion Full time

    ORION is a not-for-profit organization dedicated to empowering Ontario researchers, educators, and innovators. We foster a community of more than two million users at more than a hundred universities, college, hospitals, research institutions, as well as most of Ontario’s school boards. We enable ground-breaking discoveries and cutting-edge education by...

  • IT System Administrator

    1 month ago

    Old Toronto, Canada Orion Full time

    ORION is a not-for-profit organization dedicated to empowering Ontario researchers, educators, and innovators. We foster a community of more than two million users at more than a hundred universities, college, hospitals, research institutions, as well as most of Ontario’s school boards. We enable ground-breaking discoveries and cutting-edge education by...

  • IT System Administrator

    1 month ago

    Old Toronto, Canada Orion Full time

    ORION is a not-for-profit organization dedicated to empowering Ontario researchers, educators, and innovators. We foster a community of more than two million users at more than a hundred universities, college, hospitals, research institutions, as well as most of Ontario’s school boards. We enable ground-breaking discoveries and cutting-edge education by...

  • Data Operations Manager

    4 weeks ago

    Toronto, Canada Veeva Systems Full time

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing,...

  • Service Operations Manager

    2 days ago

    Toronto, Canada ABC Security Access Systems Full time

    **Service Operations Manager** **ABC Security Access Systems** ABC Security Access Systems is celebrating 85 years in business! We are a leading security systems integrator, specializing in commercial, industrial, institutional and government markets. To learn more about ABC Security, visit: abcsecurity.ca. **Position Overview** The Service Operations...

  • Manager, Operational Data

    7 days ago

    Toronto, Canada Insurance Bureau of Canada Full time

    **Department**: Facility Association **Location**: 777 Bay Street, Toronto / Hybrid **Status**: Full Time Permanent **Posting Date**: 2023-02-02T05:00:00Z **Expiry Date**: Facility Association ensures the availability of automobile insurance to owners, lessees and licensed drivers of motor vehicles who are eligible. We are an unincorporated non-profit...

  • Supervisor, Facilities Operations

    4 weeks ago

    Toronto, Canada Crosslinx Transit Solutions Full time

    Posted Date 12 hours ago(5/1/2024 11:05 AM) - Job ID- 2024-2317- # of Openings- 1- Type- Regular Full-Time- Area of Expertise- Operations & Maintenance**Overview**: **Supervisor, Facilities Operations** Crosslinx Transit Solutions - Maintenance (CTSM) is currently seeking an enthusiastic, results oriented **Supervisor, Facilities Operations** who will...

  • System Operator

    5 days ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity As a member of the Control Room Operations Team, the System Operator helps fulfill the IESO's roles as Reliability Coordinator, Transmission Operator and Balancing Authority for the province of Ontario by administering the IESO Controlled Grid ("ICG") and the IESO Administered Markets ("IAM") on a minute-to-minute basis ensuring a reliable,...

  • Installation Manager

    4 weeks ago

    Toronto, Canada ABC SECURITY ACCESS SYSTEMS Full time

    **Installation Manager** **About ABC Security Access Systems**: For over 85 years, ABC Security Access Systems’ mission has been to bring peace of mind to our customers by providing total security solutions and outstanding customer service. We strive to maintain and grow our position as a leading security systems integrator, specializing in commercial,...

  • Building Operator

    2 weeks ago

    Toronto, Canada WoodGreen Full time

    Employment Type: Permanent Full-Time, Bargaining Unit (1 Vacancy) Work Hours: 35 hours/week Work Setting: Salary: Onsite External Rate: E7 - $42,843.24 Internal Rate: E8 - $43,717.59 Application Deadline: May 21st, 2024, by 11:59 pm Program Overview – Building Services, Housing & Homelessness Services Building Services is responsible for preventative and...

  • Senior Systems Administrator

    7 days ago

    Toronto, ON, Canada GlassHouse Systems Full time

    We are looking for a Senior Systems Administrator to join our Managed Services group in the Toronto office. This is a full-time hybrid position. The Senior Technical Linux Systems Specialist will participate in technical delivery of Managed Services to internal and external customers and participate in corporate infrastructure projects as needed. What...

  • Senior Systems Administrator

    1 week ago

    Old Toronto, Canada GlassHouse Systems Full time

    We are looking for a Senior Systems Administrator to join our Managed Services group in the Toronto office. This is a full-time hybrid position. The Senior Technical Linux Systems Specialist will participate in technical delivery of Managed Services to internal and external customers and participate in corporate infrastructure projects as needed. What you'll...

  • Senior Systems Administrator

    1 week ago

    Old Toronto, Canada GlassHouse Systems Full time

    We are looking for a Senior Systems Administrator to join our Managed Services group in the Toronto office. This is a full-time hybrid position. The Senior Technical Linux Systems Specialist will participate in technical delivery of Managed Services to internal and external customers and participate in corporate infrastructure projects as needed. What you'll...