Branch Manager

**Description**:
**The Opportunity**

Reporting directly to the Director, Public Service and as a member of the Management Team, the Branch Manager is responsible for the general management and operations of the assigned Library branch(es). The Branch Manager promotes and sustains a customer-centered focus through borrowing, information services and by creating spaces which are welcoming and efficient. As the Branch Manager, you will perform the following duties, including but not limited to:

- Supervise and schedule all Public Service staff (directly and indirectly) assigned to perform work and activities within the assigned branch; directing the work and overseeing the quality and standard of work performed by direct reports.
- Ensure that all Public Service Staff have the necessary training to provide the public with whatever assistance is required. IE. Reference, readers’ advisory, device support, etc.
- Coordinate with Director and/or Town People Services in hiring, training, performance evaluation, discipline etc. as required
- Provide input to the career development of assigned staff, including technical direction, training recommendations, coaching and mentoring
- Build support for the Caledon Public Library vision and departmental goals/objectives by communicating expectations and rationale and by monitoring and measuring progress and outcomes, looking for daily opportunities to highlight the connection between overall strategy and day-to-day activities
- Create a team environment which fosters and develops high performance and effective working relationships.
- Lead by example and demonstrate organizational values, proactively addressing morale, cooperation and productivity issues.
- Maintain an awareness of emerging trends in public library services, advocating for and incorporating these trends as appropriate
- Facilitate concise, accurate, two-way and timely communication between department staff and key internal stakeholders
- Ensure exemplary customer service to all patrons of the Caledon Public Library in person, over the phone or electronically. Ensuring that all borrowing and information services are high-quality and efficient, for customers.
- Oversee all aspects of day to day circulation procedures at the assigned branch.
- Recommend and implement necessary policy, procedural or workflow revisions
- Prepare reports, and statistics as required

This position offers an hourly rate of $46.69, based on a 35-hour work week.

**Attachments**: 1085 - Branch Manager, Library.pdf