Claims Analyst

AFTER-SALES SERVICE AND RETURNS ANALYST
And someone who enjoys working in a team with a high level of communication.

Reporting to the After-Sales Service Manager, the incumbent receives, analyzes and ensures reimbursement of claims related to merchandise complaints. The incumbent must provide return merchandise authorizations in accordance with established policies.
Beaulieu Canada, a division of a major international company, is a leading manufacturer and distributor of floor coverings in North America. For over 65 years, we have been developing, manufacturing and selling quality products such as carpet, sheet vinyl, laminate and engineered wood, among others.
We offer an enviable working environment as well as numerous benefits and career opportunities. Come and connect with your future today

THE MANDATE
- Process return merchandise requests from customers or sales representatives in accordance with established policies and procedures.
- Ensure collection of all data required to process merchandise returns
- Communicate with sales representatives for follow-up and resolution of cases
- Write communications to explain decisions
- Respond to carrier requests and provide certain merchandise follow-ups for customers or representatives.
- Validate daily credit amounts, inspection documents and file data in the system

AND NOT FORGETTING:

- Perform all other related tasks

THE PERFECT CANDIDATE
- Holds a degree in administration or related field
- Has experience in claims and returns management, preferably in a manufacturing environment
- Is bilingual (French - English), oral and written
- Has a good sense of analysis and priorities
- Has excellent communication skills
- Is able to work in an environment where the speed of information and action is high
- Particularly enjoys working as part of a team

**ABOUT BEAULIEU CANADA**:
**Beyond the brand**

Beaulieu Canada is a leading Canadian carpet manufacturer with over 65 years of experience in the manufacturing, distribution and sales of floor covering.

Beaulieu Canada continuously launches innovative products to meet the needs of the flooring market. Investing in research and development, building strong business relationships and talented teams of employees are what have assisted Beaulieu Canada in being positioned as a trend setter in the flooring industry; all of which is displayed with fresh merchandising, effective and versatile B2C samples and contemporary color selections launched on a regular basis.

**Beyond the product**

The right flooring is having the right color and the right design of products in the right format for distributors and retailers; which is what Beaulieu Canada is known for. Its portfolio offers a wide selection of broadloom, needle felt and grass carpet styles, carpet tiles, laminate, engineered hardwood as well as vinyl flooring collections.

With investments in multiple market segments from residential and commercial to property management, Beaulieu Canada garanties perfect flooring solutions to satisfy various business projects. All products are tested, certified or inspected to ensure they surpass industry standards.

**Beyond the job**

Beaulieu Canada is way more than a carpet manufacturer. It’s a talent factory.

To blossom where one did not expect it, that is the case for the majority of Beaulieu Canada's employees. At Beaulieu Canada, people find more than just a job, they discover a world of possibilities and advantages. They get to specialize and build an exciting career. Women, men, experienced or not, from here or abroad, absolutely everyone can find their perfect fit with Beaulieu Canada