Cash Management Service Officer

2 weeks ago

Toronto, Canada TD Bank Full time

414680BR

Commercial Banking

Toronto, ON

July 20, 2023

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

The Cash Management Services Officer (CMSO) position is found in large Units in which volumes warrant a dedicated resource for deposit and cash management administrative matters. In smaller Units, the accountabilities may be domiciled in a split CMSO/Commercial Services Officer position. The CMSO reports to the Manager Cash Management. This position is accountable to deliver a superior customer experience, support profitable business growth, and achieve The Quest”

Job Details

ACCOUNTABILITY TO THE SHAREHOLDER (25%) - Identify additional business opportunities for existing customers and advise the Manager, Cash Management (MCM), Relationship/Account Manager as appropriate - Build new relationships and deepen existing customer relationships by consistently following the Commercial Sales methodology - Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships - Support shadow portfolio goals and documentation in CARMA - Develop and maintain understanding of pricing models/concepts such as Pricing Options Worksheet (POW), the Relationship Activity Profile (RAP), and the Customer Account Transaction System (CAT) - Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals. - Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account Managers, and Manager Business Development - Assist in preparation of Pricing Committee submissions where exception pricing is required. - Support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunities.
- ACCOUNTABILITY TO CREDIT & OPERATIONAL RISK (25%) - Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank. Complete all compliance training and attestations within required timelines. - Prepare, follow and track appropriate documentation to support implementation of deposit and cash management products and services - Be knowledgeable of and comply with Bank and Industry Codes of Conduct

Job Requirements

ACCOUNTABILITY TO THE CUSTOMER (40%) - Meet or exceed CSO CEI target and be actively involved in ensuring the unit meets or exceeds its CEI target. Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experience - Maintain a working knowledge and understanding of deposit and cash management banking products and services - Develop a network of contacts within TD in order to improve knowledge and ability to service customers. - Act as first point of contact for ongoing customer cash management questions and concerns, resolving them where possible, and communicating to MCM, Relationship/Account Managers, etc. as appropriate - Assist cash management team in the resolution of customer concerns. - “Deliver the Bank” by recommending, introducing and referring appropriate TDBG Business Partners and Products - CMSO will be the lead project manager for implementation of new products/services. - Provide training to customers for new products sold.
- ACCOUNTABILITY TO TEAM (10%) - Embrace and promote a positive environment that supports a diverse workplace - Actively participate in the performance management process including performance reviews, feedback and coaching sessions as well as performance and development discussions - Seek knowledge both formal and informal in line with PDP objectives - Build and maintain solid relationships with our business partners (CCSC, CAS, BSC, Branch network) acting as a link to those groups

Company Overview

**Our Values**
At TD we’re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
** Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their person

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