Field Supervisor

3 months ago

Kindersley, Canada Saskatchewan Crop Insurance Corporation Full time

**What you'll do**:

- Reporting to the Manager, Customer Service Office this position provides direction and guidance to the adjusting team.
- Provide training and leadership to adjusting staff on SCIC programs, initiatives and customer service techniques.
- Provide daily coaching and monitor work assigned to adjusting staff.
- Ensure accuracy and completeness of inspections and corresponding documentation.
- Perform all types of claims/inspections which requires the individual to climb bins.
- Become directly involved in fieldwork dealing with dissatisfied customers or problem situations.
- Conduct field training and ensure staff is aware of policy and procedure changes.
- Assist the Manager with the recruitment and selection of adjusting staff.
- With recommendations from the manager, complete and conduct performance evaluations for adjusting staff.
- Attend meetings and training sessions to keep updated on corporate and agricultural changes.
- Participate as a member of the sales team for the annual sale of the Crop Insurance program.

**Qualifications**:

- To be successful in this position you will need a diploma in the field of Agriculture with a minimum of three years combined experience in the administration and delivery of agriculture business risk management programs. Consideration may be given to those with an equivalent combination of education and experience.
- Detailed knowledge emerging trends in agriculture and modern farming practices/crops in Saskatchewan, with the ability to identify crop disease, insect damage and other causes of loss.
- Progressively more supervisory experience, demonstrated through effective performance management, supervising, leading and coaching of staff.
- Communication skills required to conduct presentations to varying audiences; provide positive customer focused experience; generate documents including reports, research papers and results for claims investigation.
- Knowledge of and experience with computers, including but not limited to Microsoft Word, Excel and Outlook.
- Experience in farm risk management programs.

**Conditions**:

- Must possess a valid driver's license and a suitable vehicle to carry out responsibilities.
- This is a safety sensitive position, with requirements that include but are not limited to working in inclement weather conditions; exposure to scenarios with predators; and measuring grain bins.
- Required to travel throughout the province and work weekends when necessary.
- A criminal record check is required.

**Competencies**:
Service excellence, personal leadership and development, strategic thinking, decision making, innovation, analytical thinking, team collaboration, building organizational community, communication, accountability, performance management, and planning and risk management.

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