Supervisor, Home Child Care

3 days ago

Cambridge, Canada Region of Waterloo Full time

**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect and innovation.

This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.

**Our Team**:
Home Child Care is a dynamic and engaging team. You will be working to support a very diverse community of Caregivers, parents, and children. Our team contributes to the overall goals of Children’s Services to provide childcare that is Affordable, Accessible, High Quality, Equitable and Inclusive. Our team prioritizes and enables a supportive environment for all to thrive.

**The Opportunity**:
Supervises the delivery and administration of the Region’s licensed Home Child Care Program, and participates in the development of same. Supervises a team of Home Child Care Consultants and provides guidance and expertise to same to ensure quality child care services and program compliance with legislation and policies. Oversees contracted caregivers and agreement contracts with caregivers and clients.

Supervises Home Child Care Consultants and Program Assistants (Home Child Care). Supervises student placements.

Coordinates daily case management program activities, ensuring client needs are met through appropriate and timely referrals by staff to contracted caregivers. Consults with staff on program policies, legislation, invoicing/payment processes, caseload, and resources. Formulates case plans/solutions for unusual problems/difficult cases. Monitors caseloads and compliance through file audits and review of monthly statistics and recommends adjustments, as required.

Oversees caregiver payment process (invoicing/billing), ensuring payments are accurate based on attendance records. Investigates payment issues (e.g., over/underpayments, subsidy/full fee adjustments). Follows up with families regarding delinquent payments, options, and contract terms, including suspension of service.

Develops and delivers caregiver and community educational training program. Evaluates program and adjusts same to reflect caregiver and community needs.

Liaises with community partners and Home Child Care Association of Ontario to coordinate annual conference.

Develops and administers caregiver service recognition program. Supervises the use and maintenance of information in the child care registration and wait list system. Troubleshoots system issues; provides access; and runs reports.

Supervises the intake and processing of new clients and other related administrative activities.

Develops and implements marketing strategies to recruit new caregivers and raise public awareness of the program. Oversees production of quarterly newsletter for caregivers and families.

Identifies staff training needs and develops opportunities for skill development. Arranges for training events and designs and supports individual learning plans. Provides expertise to staff on pedagogy related to early child development and learning.

Supervises developmental screening of children and facilitates referrals to community agencies for formal assessments. Maintains resources and assessment/screening tools. Convenes/participates in case conferences. Coordinates specialized services for children with special needs and authorizes placements for same.

Develops, recommends, and maintains policies and procedures to ensure program compliance.

Responds to inquiries, resolves complaints, and explains legislation/policies to parents, caregivers, and the public.

Documents and reports child abuse to Child & Family Services. Evaluates incidents and serious occurrence and oversees submission/follow up. Documents and reports serious occurrences to the Ministry as required by legislation.

Analyses the maintenance and tracking of program and service enrolment statistics.

Represents the Region in Provincial initiatives, and committees.

When working at the Cambridge office, oversees facility matters (e.g., attending tenant committee meetings, addressing security issues, maintaining keys).

Assists the Manager in budget forecasting and implementation. Controls petty cash. Has a purchasing card for program purchases and supplies. Authorizes staff purchasing card statements. Approves caregiver payments. Investigates and resolves billing discrepancies with Finance and caregivers. Maintains an inventory of lending library toys, resources, and equipment.

Consults with other departmental staff regarding clients. Consults with Legal Services regarding contracts and child injuries.

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