Care Coordinator

4 weeks ago

Edmonton, Canada VitalAire Canada Inc Full time

At VitalAire, we emphasize innovation and patient-centered care. Our mission is to help improve healthcare. Whether it's evolving our tools, products and systems by digitizing them or building meaningful relationships with our patients. VitalAire is Canada's leader in sleep apnea testing and treatment and home oxygen therapy services. We work closely with the healthcare community to provide an exceptional patient experience that promotes health, wellness and collaborative medicine. Are you ready to join this global family of companies that helps bring improvements to the quality of life of patients around the world?

How will you CONTRIBUTE and GROW?

VitalAire Canada is the Canadian homecare subsidiary of Air Liquide, the world leader in gases, medical technologies and services for industry and healthcare.

VitalAire Canada is currently recruiting for a highly energetic and motivated full-time Care Coordinator in Edmonton, AB.

The Care Coordinator provides customer support by answering incoming calls and placing outbound calls regarding Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
- Answering large volume of calls in a timely manner
- Identify customer needs, clarify information, research issues and provide resolutions
- Creates and updates customer electronic files for Customer Management and scheduling systems
- Maintains integrity of client file information by electronically documenting both written and verbal correspondence
- Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
- Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
- Handling customer complaints; receiving and reporting incidents in the electronic systems
- Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
- Conduct outbound calls as required to complete or update client files

Are you a MATCH?
- Here's what you will need_
- High School Diploma - background or experience in Customer Service/Medical Office
- Google Docs, Sheets, Gmail apps and Microsoft apps
- Keyboarding Skills (+45 wpm)
- Strong experience with data management
- Marketing and Sales skills are an asset
- Bilingualism is an asset
- Here is why you should join_
- Competitive total rewards : Salary, bonus, flex benefits & pension plan
- Growth opportunities : Upward mobility, career progression, and tuition reimbursement
- Work/life integration : From standard hours to personal time off, we encourage life outside of work
- Inclusive workplace : Bring your whole self to work as you learn and grow
- Meaningful work: Do work that matters
- Awesome team : Teamwork and connection power our business
- Global collaboration : Collaborate near and far by being part of a global leader
- Culture of safety: We weave safety and wellness into all that we do
- Additional Information_

Our differences make us perform

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders and cultures around the world.

**Job Types**: Full-time, Fixed term contract

Work Location: In person

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