Customer Service Representative

2 days ago


Oakville, Canada Town of Oakville Full time

**Job Details**:
Temporary Full Time CUPE 1329T

**Duration**:
Approximately six months

**Posting Status**:
Open to all Town of Oakville employees and external applicants

**Reason for Vacancy**:
Secondment Backfill

**Closing Date**:
Applications for this position must be received at oakville.ca by no later than 11:59 pm on December 1, 2024.

This position reports to the Supervisor Support Services.

**Responsibilities**:

- Responsible for the timely, professional, courteous and effective handling of Recreation and Culture inquiries and service requests
- Receive, process, and follow-up on program registrations, memberships, and facility booking requests
- Receive and provide accurate information to public and internal clients
- Provide support for customers using the online registration system
- Provide support in administration of fee assistance program
- Update and maintain client data base as needed
- Perform program modifications on behalf of department staff as needed
- Perform a variety of financial transactions for the Recreation and Culture department including utilizing the Point of Sale system
- Preparation and reconciliation of daily bank deposits
- Support customer account inquiries and follow up with various department staff to resolve accounting issues
- Provide support to other department staff as required
- Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
- Responsible for sorting and processing mail and deliveries
- Maintain accurate document record retention
- Ensure all data entry complies with Town policies and procedures
- Generally promote the overall operation of Oakville’s Recreation & Culture department goals
- Perform other duties as assigned

**Qualifications**:

- Completion of two-year college diploma, preferably in Business Administration, Hospitality or Recreation and Leisure, or a related field of study with a minimum 2 years of related experience in customer service/public relations.
- Knowledge of the Recreation and Culture department’s programs and operations in addition to Town wide and regional responsibilities.
- General knowledge of accounting principles for cash handling.
- Ability to multitask under pressure, prioritize work tasks, problem solve and demonstrate attention to detail.
- Ability to effectively communicate both verbally and in writing.
- Proficiency in Microsoft Office Suite.
- Knowledge of the Xplor Recreation software system would be an asset.

DATED: November 19, 2024

We thank all applicants and advise that only those selected for an interview will be contacted.



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