System Administrator

3 weeks ago

Vaughan, Canada GFL Environmental Inc. Full time

**Key Responsibilities**:
**Technical Responsibilities**:

- Testing and QA during implementation and ongoing use of new software systems.
- Documented problems and associated resolutions and analyze trends for ways to prevent repeated future problems.
- Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.

**Business Responsibilities**:

- Communicate regularly with business stakeholders on problem investigation and resolution.
- Provide status reporting as defined by the Manager.

**Operational Management**:

- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
- Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Assisting adding or removing users, scheduling reports and performing ad hoc outbound call campaigns when requested by operations.

**Knowledge, Skills, Abilities and Competencies**:

- College diploma or university degree in the field of computer science, information systems
- 4 years IT work experience (must have experience with Five9 Application support)
- 2 years preferred in the waste industry
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
- Able to develop and interpret technical documentation for training and end user procedures
- Have familiarity with overall architecture and systems integration
- Self-Starter with strong organizational skills
- Ability to conduct training and educating the business stakeholder
- Must be user focused and foster good customer relations
- Excellent problem solving and analytical skills
- Willingness to work in a fast-paced constantly changing environment
- Be able to travel as required
- Experience working in a team-oriented, collaborative environment

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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