Conference Services Manager
2 weeks ago
Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today
**What is in it for you**:
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa
Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
**Job Description**:
Conference Services Manager
**Summary of Responsibilities**:
Assemble and distribute consistent, concise resumes and banquet event orders that clearly represent a convention's every requirement for all departments
Work closely with the client and key hotel departments throughout the duration of their conference, being available to assist them at the appropriate times
Responsible for the successful outcome of assigned programs from pre-arrival through to post-departure (minimum 4.0 JD Power Meeting Planner Score for Pre-Event phase)
Work closely with the Director & the Assistant of Conference Services and Catering to establish new theme menus, special events and service standards
Ensure hotel costs are effectively controlled
Work closely with the Sales department to ensure all contractual terms agreed upon are carried out (including the management of Guest Room Attrition and follow-up on Deposit Schedule)
Maintain the integrity of Opera Sales & Catering at all times
Oversee activities and guest experience related to the appropriate packages
Complete special event P&Ls prior to all hotel special events and packages with the Director, Conference Services and Catering.
**Maintain files, records and reporting as it pertains to**: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes
Service manager for Business Development Tours hosted by FCLL
**Qualifications**:
**Qualifications**:
Operational Food & Beverage experience in a Hotel environment mandatory
Proven ability to plan and organize events effectively, with an acute sense of detail & creativity
Assertive, professional and positive with a proven ability to develop and lead in a team environment
Must be able to work independently and maintain a positive attitude within a very busy environment ~ hours will fluctuate and evening and weekend work will be required
Excellent interpersonal and communication skills, both written and verbal
Proven skills and comfort with public speaking
Degree or diplomas in Hotel Administration from a recognized University/College/Polytechnic institute an asset.
Minimum 1 year event and/or catering experience required
Additional Information
**Visa Requirements**: Applicants must be legally eligible to work in Canada.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
**About Fairmont Hotels & Resorts**: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels
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