Genesis Experience Manager for Ownership

2 months ago

Ajax, Canada Ajax Hyundai Genesis Full time

**The Need**

**Ajax Genesis** a part of Drive Autogroup is looking to hire a Genesis Experience Manager for Ownership. The Genesis Experience Manager for Ownership is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate about providing exceptional service.

**The Company**

At **Drive Autogroup**, we share a vision. Our vision requires that we treat every customer just a little bit better than the competition does. Satisfied, contented and happy customers tell their friends, relatives and associates, so that they will return again and again to do business with us. At **Drive Autogroup**, we realize how very important it is for our employees to achieve their career goals. We assist our employees in attaining those goals so the time you spend at work is rewarding. Our Employee's job satisfaction is important to us.
- Experience in the automotive industry preferred
- Confident approach with customers to understand their needs
- Takes self-initiative to execute tasks
- Attention to detail and a positive attitude
- Strong communication skills
- Ability to work efficiently in a fast-paced environment
- Professional phone handling experience

**Job Duties**
- Assist with delivery details/requirements such as winter tire packages and storage, accessory installations etc.
- Ensure guest contact information is captured in the DMS as well as vehicle information (recall/software update status, delivery date, license number etc.) at time of delivery.
- Update labor operations in DMS as new models are introduced or changes made to maintenance schedule.
- Review all bulletins and product information material & participate in all available training to maximize product knowledge.
- Maintain the fleet of loaner vehicles ensuring they are clean, fueled and serviced, winter tires installed, and vehicle ownership and insurance are available in glove compartment.
- Coordinate all aspects of guest’s service visit which includes booking the appointment in DMS as well as the Google calendar, working with valets and technicians to maximize efficiency of workflow through the shop.
- Follow up with guest 1 day after vehicle is returned to guest to discuss CSI survey and determine if any obstacles existed that would prevent guest from completing the survey in a positive manner. Report any dissatisfaction to department manager. Monitor CSI scores daily.
- Generally, be available for guest’s questions or concerns & respond in a timely manner.
- Drive Autogroup is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter._

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