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Itsm Service Manager I

2 months ago

Vancouver, Canada Best Buy Full time

Are you passionate about organization, have great communication skills, and love working in collaboration with different teams?

We practice a remote first working model, leveraging in-person interactions at our head office, in beautiful Vancouver, BC, for strategic, collaborative, and social purposes.

What you’ll do:

- Manage the knowledge management process
- Assist in incident, problem, change, release, configuration and request management processes.
- Coordinate major Incident bridges, prioritize, communicate, document, and ensure process adherence
- Review changes and releases, assuring that the process is followed, and all changes are accurately recorded, scheduled, and controlled
- Facilitate Post Incident Review (PIR) and coordinate actions as necessary to assist with analysis and resolution for problems and known error with team across locations in Canada and US, as well as external vendors
- Update knowledge artifacts, improving KBAs, SOPs, and relevant documentation

What we’re looking for:

- Strong knowledge of ITIL - certifications are a plus
- Understanding of Agile and DevOps practices is a plus
- 1 year experience in ITSM team, preferably in a Retail/eCommerce/Technology environment - as well as experience in incident and major Incident Management
- Ability to work in a 24/7 environment requiring off-hours availability when needed, required to carry a company phone and be on the on-call roster

Why you’ll love it here:

- Remote-first. work environment
- Employee discounts on awesome tech from day one
- Flexible health benefits and wellness program
- TFSA and RRSP programs
- 100% matched company pension plan
- Training programs to build new and transferable skills.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country Annually recognized as one of Canada’s Top 100 Employers, our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

We believe in a fair and inclusive hiring process.

Join our amazing team

We are looking for people just like you.

Base pay range

Annual salary: $64,125.00 - $67,500.00

Suite 102 - 425 West 6th Avenue, Vancouver, BC V5Y 1L3

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