Account Manager I

7 months ago

SorelTracy, Canada Staples Full time

**Some of what you will do**:
The Account Manager I (AM) is responsible for developing relationships, retaining, and penetrating sales in existing locations of assigned (primarily mid-market) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Managers also develops business by driving increased compliance across their entire portfolio.

**Specifically, You Will**:
**Selling Activity: 70-80%**
- Manages day-to-day relationship with customers by developing relationships with key contacts/buyers.
- Active in field work, exceeding all customer facing (in-person) Key Performance Indicators (KPI’s).
- Identifies and builds relationships with customers, in order to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.
- Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer facing activity in the CRM.
- Executes all prescriptive selling opportunities as provided including generated sales plays, customer facing activity, sales meetings and customer marketing opportunities.
- Coordinates account servicing and fulfillment with support from Customer Service.
- Introduce, promotes and educates customers on Staples Professional’s growth categories.
- Introduces Growth Category Specialists with key contacts/influencers where applicable.
- Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.
- Ensures all customer activity and data is updated and maintained within the CRM.
- Achieves sales and profitability targets.

**Collaborate with peers, specialists, vendors and internal departments: 10-20%**
- Work in collaboration across the business to solve customer issues and business opportunities.
- Work in partnership with business development team on acquisition business
- Attend ongoing training and education sessions to enhance product, industry and systems/process knowledge.
- Provide feedback internally on customer insights, trends, feedback to help guide the business and resolve customer issues.

**Some of what you need**:

- Completion of college/university.
- Strong relationship building skills.
- Effective communication both verbal and written.
- Self-starter, results oriented.
- Problem solving.
- Negotiation skills and the ability to interact with tact and diplomacy.
- Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficient in use of Microsoft suite of products.
- Detail oriented, strong follow up and follow through
- Sales or Account Management experience preferred.
- Experience working with a CRM tool such as SFDC, preferred.
- Strong understanding of sales processes and working in a team sales environment

**Some of what you will get**:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more

**#Bringyourpassion**
**#LI-Hybrid

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