Facility Technician Lead

2 weeks ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**: Facility Technician Lead

**DEPARTMENT**: Public Works & Engineering

**POSTING NUMBER**: 105960

**NUMBER OF POSITIONS**: 1

**JOB STATUS & DURATION**: Full Time Permanent

**HOURS OF WORK**: 35-hour workweek

**LOCATION**: Hybrid Model*- when working onsite, you will report to the location of West tower.

**SALARY GRADE**: 3

**HIRING SALARY RANGE**: $66,206.00 - $74,482.00 per annum

**MAXIMUM OF SALARY RANGE**: $82,757.00 per annum

**JOB TYPE**: Management and Administration

**POSTING DATE**: March 13, 2024

**CLOSING DATE**: March 26, 2024

**AREA OF RESPONSIBILITY**:
Responsible for providing customer service excellence to internal/external clients and supporting the City of Brampton’s Facility Events Strategy AV operations and support for events held in downtown Brampton facilities. This role is responsible for supervision of staff and the coordination, implementation, and set-up of AV event logistics to ensure a proactive approach to AV delivery for new and existing clients.

1. OPERATION SUPPORT
- Liaise with all stakeholders to ensure smooth technical operation of the facility
- Work in tandem with Sr. Coordinator, Events and Associate, Facility Support on internal/external events.
- Liaison between client and IT as required
- Liaise with internal/external clients regarding the exact A/V requirements and floorplan for events (ex. location of equipment, assistance with PowerPoint presentations, audio and video conferences)
- Interact with clients, ensuring all inquiries are handled professionally
- Assist in formulating AV standards / work procedures
- Manage external tech company when required
- Provide feedback on discrepancies noted in service delivery

2. STAFF SUPERVISION
- Responsible for recruiting, hiring, training, and providing ongoing supervision of staff
- Provides advice, guidance, and direction to staff to ensure successful delivery of AV operations services
- Maintains corporate, departmental, and divisional standards by ensuring the quality and accuracy of work of direct reports
- Provides ongoing feedback to staff, including discipline when required
- Assigns/coordinates tasks to direct reports
- Evaluate training needs of staff and develop, maintain, and conduct training sessions on selection, use and implementation of audio visual equipment and operation
- Support, lead, and mentor Facility Technicians
- Ensure system or program delivery is meeting customer expectations and service standards
- Ensures compliance to governing legislations and regulations, corporate policies, procedures, standards and guidelines

3. TECHNICAL / EVENT SUPPORT
- Attend and ensure the seamless execution of internal/external events
- Assist in event set-up and takedown
- Maintain A/V equipment including routine inspections, preventative maintenance, and inventory control
- Clean and maintain A/V equipment and report damages and service improvements to Sr. Coordinator, Events
- Purchase A/V equipment as required
- Maintain the overall condition of the facility, including all technical equipment (ex. sound, lighting, audio-visual)

**SELECTION CRITERIA**:
**EDUCATION**:

- Post-secondary degree or diploma in Audiovisual Technology, or equivalent
- Certified Technology Specialist (CTS) certificate considered an asset

**REQUIRED EXPERIENCE**:

- 2-3 years of experience in a municipal or community related environment with proven experience in audiovisual support, event planning and execution in a project team environment

**OTHER SKILLS AND ASSETS**:

- Ability to work flexible work schedules, evenings and weekends based on business needs
- Proficient with computer software and hardware (ex. Microsoft Office Suite Products) and familiar with a variety of file types such as TIFF, JPEG, PDF, MS Word and Excel
- Strong customer service and people management skills
- Excellent written and verbal communication skills
- Excellent interpersonal skills and experience working with community groups and/or the private sector, other levels of government
- Strong organizational and time management skills
- Ability to work well under pressure
- Detail oriented, well organized and able to prioritize tasks and meet critical deadlines
- Regular access to a vehicle
- Able to work independently and as part of a team
- A valid, non-probationary Ontario Class G driver’s license

**Various tests and/or exams may be administered as part of the selection criteria.

**Interview**: Our recruitment process may be completed with video conference technology.

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