Member Support Advisor

7 months ago

Vancouver, Canada Midwives Association of BC Full time

**Midwives Association of BC**

The BC Midwives Association is a dynamic organization committed to supporting and advocating for midwives across the province of BC. We are seeking a passionate and experienced individual to join our team as a Member Support Advisor. In this role, you will play a crucial part in assisting midwives in navigating local, regional, and provincial challenges, ensuring fair treatment and adherence to proper processes regarding service contracts.

This is a new position and will require someone who can develop systems and workflows.

**Responsibilities**:
**Advise and Advocate**:

- Act as the MABC staff contact for the new Midwifery Main Agreement on Template Midwife Service Contract.
- Offer individual and group contract support. Assist midwives with health authority service contract negotiations, troubleshooting and implementation.
- Provide support for complaints or discipline matters, ensuring fair and equitable treatment and due process for midwives
- Develop Expertise in Health Authority Structures:

- Gain a comprehensive understanding of the organizational structures, policies, and procedures within health authorities in British Columbia.
- Act as a liaison between midwives, health authorities and governing bodies, conveying the unique needs and challenges faced by the midwifery community.

**Communication and Education**:

- Keep abreast of changes in healthcare policy and regulation that may impact midwifery services.
- Promote awareness of and provide information on relevant MABC initiatives to the midwifery community.
- Promote awareness of the Association's initiatives, projects, and committees.
- Update midwives on local, regional, and provincial issues affecting their practice.

**Connect Midwives to Association Services, Resources, and Benefits**:

- Offer expertise in areas such as billing and payment challenges related to MSP.
- Link midwives to resources and support services, including the Midwife Benefit Programs, Audit and Billing support, and Negotiations.
- Establish and maintain a database of health authority departments and key contacts relevant to midwifery services.
- Identify key individuals with influence and decision-making authority who support the integration of midwifery care.

Qualifications:

- Bachelor's degree in Human Resources, Law, Health Policy, Health Care Management or other related studies (Masters preferred).
- Strong understanding of the healthcare landscape in BC, including health authorities and provincial regulations.
- Excellent communication and advocacy skills.
- Proven ability to establish and build partnerships with internal and external project partners.
- Ability to work collaboratively with a diverse range of stakeholders.
- Knowledge of contract management and negotiation processes.
- Excellent organizational and project management skills, including the ability to plan, develop, implement, and evaluate services.
- Passion to improve the working conditions for Midwives in BC.
- Ability to travel within BC when required.

**What We Have to Offer**
- A full-time (40 hours/week) position with a comprehensive benefits package (salary range of $75,000 - $85,000), 3 weeks paid vacation, opportunities for training and development, personal/wellness time off to support the full scope of employee wellbeing.
- A supportive, positive and engaging environment with a flexible and lifestyle-friendly atmosphere, which includes potential opportunities for hybrid work.

**How To Apply**

**Salary**: $75,000.00-$85,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Application question(s):

- How do your rate (from 1-5) your understanding of the healthcare landscape in BC?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Project management: 1 year (preferred)
- working with health authorities and provincial regulations: 1 year (required)

Ability to Commute:

- Vancouver, BC V5T 2P6 (required)

Willingness to travel:

- 75% (required)

Work Location: Hybrid remote in Vancouver, BC V5T 2P6

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