Patient Flow Coordinator

3 weeks ago

Toronto, Canada University Health Network Full time

Job Posting # 916056 (NOWU)

Position:
**Patient Flow Coordinator**

Site: Princess Margaret Cancer Centre

Department: Radiation Therapy

Reports to: Administrative Services Manager of Radiation Oncology Salary: $21.07 to $26.34 per hour

Status: 1-Year Contract

As an integral member of the Radiation Therapy department, the **Patient Flow Coordinator (PFC)** is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments. The PFC will be responsible for the following duties: coordinates the scheduling of patient appointment; transcribes physician orders; books appointments for tests and answers patient queries; handles busy telephone activities; coordinates and facilitates flow of patients through the various stages of their visit; performs reception responsibilities; communicates effectively in person or by telephone with internal and external parties; retrieves charts from Health Records; pulls patient clinic lists for the day and activates patient information in the computer; responsible for orders and stocks supplies and; performs cross-functional duties as assigned or requested; and performs other duties consistent with the job classification, as required.

**Responsibilities**:

- Performs various reception responsibilities
- Coordinates and facilitates the efficient flow of patients through the various stages of their visit
- Communicates effectively in person or by telephone with internal and external parties
- Coordinates the scheduling of patient appointments
- Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.
- Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in at timely manner.

Qualifications:

- Completion of Grade XII or recognized equivalent
- Successful completion of Medical Terminology course or equivalent preferred
- Minimum of one (1) year related work experience required
- Previous experience working in a Health care environment is strongly preferred.
- Previous experience working with EPR or other ADT (Admitting, Discharge & Transfer systems) preferred.
- Demonstrated commitment to client service and satisfaction
- Excellent interpersonal and listening skills
- Strong communication, organizational, time management and problem solving skills
- Strong judgement / decision making skills
- Ability to remain calm and composed when dealing with difficult people or situations
- Ability to work efficiently in a high-pressured environment with simultaneous demands
- Adheres to confidentiality policy for sensitive patient data and information
- Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

**Posted Date: March 16, 2023 **Closing Date: March 23, 2023**

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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